New SketchUp 2017 Viewer won't launch on Windows 8.1 laptop

I downloaded the new 64 bit viewer today to view model from architect that wouldn’t open with older viewer I had been using successfully.
I could not get it to launch. I tried checking the windows 8 compatibility, but that didn’t work. My graphics card is Intel HD 4000. I had to do a system restore to re-install the older 32 bit version that had to be uninstalled just so I can still open other models I have to view.
Appreciate any advice.
Thank you, Kim

recent SU v2017 requires OpenGL v3.0+ support of used graphics card driver, update the intel HD 4000 driver to version 10.18.10.4061 (or higher).

The Desktop Viewer has the same requirements as the main SketchUp application.
Links to Intel drivers in this pinned post by the SketchUp Team:

Thank you for your help

1 Like

This topic was automatically closed 91 days after the last reply. New replies are no longer allowed.