roti
March 29, 2017, 2:34am
1
I have down loaded Sketchup Viewer on my Windows 8.1 Dell PC. All goes fine except
When the installation process is complete, I should see a SketchUp Viewer application icon on your Desktop and i do. I should Double-click it to launch the software and all should work fine…
BUT it doesn’t launch and all it does is generate a blank OGLdpf - blank notepad file.
Can anyone help - offer advice??? Thanks
DaveR
March 29, 2017, 9:03am
2
OGLdpf is a log file related to OpenGL. Very likely your grpahics card isn’t up to the task of handling the OpenGL requirements of SketchUp. It might be that updating the graphics drivers will take care of the problem.
Where to find Hardware Graphics Info for your SketchUp forum profile.
Graphics Card Information for Apple Mac:
A. Open the Apple menu from the menu bar.
B. Choose “About this Mac”.
C. Drag select the info shown after “Graphics”, and use ⌘C to copy.
D. Switch back to your browser.
E. Then use ⌘V to paste into the Graphics Card field of your forum Profile.
It should look something like: “ATI Radeon HD 2600 Pro 256 MB”
F. Repeat, for the Operating System version.
ie: “OSX 1…
roti
March 29, 2017, 10:15am
3
Thanks DaveR
Appreciate the time you have given me………
My system say it is: Intel(R) HD Graphics 4000
I’ll get on to my technical people to sort it out for me as I struggle on this sort of thing……….
Cheers
DaveR
March 29, 2017, 10:17am
4
Very good.
Intel HD graphics cards have been known to be less than adequate in their support for OpenGL. Hopefully a driver update will take care of it.
driver version 10.18.10.4061 (or higher) is required.
If not avail and a Desktop PC you can add a dedicated graphics card, capable with low power consumption and payable is the GeForce GTX 1050Ti.
Links to Intel Driver Downloads on in this pinned post, by the SketchUp Team:
QUICK UPDATE! In case you hadn’t heard, we just released SketchUp Pro 2018 which has some fixes that should help with some of these crashes. If you’d like to give it a try, please download the 30-day trial here .
Howdy everybody! As you may have noticed, SketchUp Pro 2017 M2 (maintenance release 2) is here! Like the earlier SketchUp 2017 releases, this release requires your system meets our minimum requirements for installing SketchUp 2017 as defined here . Make sure your system meets these r…
system
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June 28, 2017, 6:43pm
7
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