I have been using Sketchup Make 2017 since April 2017 (and other versions for many years). It is now crashing when I select “Start using Sketchup” and giving the BugSplat dialog. This is on Windows 10 64-bit on a Lenovo P70. It was working a week ago. I have read the related topics but not found a solution. I have done the following:
- Delete AppData/Roaming/Sketchup 2017 to be sure it is clean.
- Uninstall then Reinstall with latest download (several times).
- Check for Microsoft Visual C++ 2015 Redistributable in Add/Remove Programs (it is not there).
- Download Visual C++ 2015 Redistributable Update 3. (Fails to install because another version is already installed. Latest is Visual C++ 2017 Redistributable 14.10.25008. There is none with 2015 in the name.)
The graphics driver has not changed and is NVIDIA Quadro M4000M. The only significant change is a BIOS update since it was last working, but the BIOS settings have not changed. (I checked.) It is using the NVIDIA card, as checked in Device manager and the BIOS, and not Integrated Graphics. Other 3D programs work all right. Lenovo Update does not indicate there is a new NVIDIA driver. (It did indicate the BIOS and I did all recommended updates.)
I have submitted the BugSplat with my email address, but got no reply. I have looked at the logs, but do not see a cause for the crash. I am out of ideas, and it is leaving me dead in the water. Thanks for any help.