@dcyfalted @Lark @Chelsea Have you had a chance to verify the account settings for the individuals that have been affected? We worked with a user last week who discovered that one student had deactivated “Sign-in with Google” for their account, and so the app was being refused. This will likely affect any instance in which they would generally use Google sign-in, and would hopefully be a quick fix.
You can verify this by navigating to Chrome’s browser settings while logged in with the student account, and then following this path:
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Open “Manage Your Google Account”
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Select Security and then Signing in with Google
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Verify that Google Account sign-in prompts have been enabled
Please let us know if any of you see success with this suggestion.