Most of my students and my teacher using Sketchup for Schools are unable to log in. They do successfully authenticate using Google and then it takes them back to a Signin Error dialog. Repeating the process just loops indefinitely. I have checked that sketchup is in the gsuite system and all requested permissions are provided. The school is Anderson Valley Unified School District (avpanthers.org).
Same error here. We’ve done everything it recommends here:
It looks like you’re having trouble signing in. Make sure you’ve enabled pop-up windows for SketchUp, then complete sign in using the pop-up window that appears.
Please note: SketchUp for Schools is once again available for educational use only. Don’t worry, any projects that you may have created through your personal Gmail or Microsoft account can still be downloaded from your Google Drive or One Drive. To continue sketching, please log in with an EDU domain account.
The odd thing is that it worked most of the day yesterday and then suddenly in the afternoon it logged out and then fell into this loop. I changed no privacy or popup settings. I double checked and do not have popups disabled.
I did see the blocked popup icon on Chrome this time and I did unblock it. It does now work on this system. I will have to test this on the student Chromebooks, but I am pretty sure it will work.
Interestingly enough popups for other single sign-on systems via Google work fine without this setting being fiddled with, and they worked fine for Sketchup up until yesterday. I can only assume this is some wonderful feature update to Chrome causing this issue.
Now getting every user in my district to have this setting enabled for specific domains is going to be pretty much impossible. Is there a way in G-Suite to unblock popups for specific domains?
Yes this does work, but for a whole school this is problematic and frustrating. Why change a method that works. Never had to allow popups for edu.sketchup.com before as it was automatic. Maybe this needs to be looked at with NSW department of education from the top level.
Hello Educators, thank you for reaching out to us today. We understand that this has likely been frustrating for you, and appreciate you letting us know so that we can help address it. The changes you’re seeing are the result of updates recently made by Google, and as @marwanobeidat has pointed out, enabling pop ups for your browser should hopefully address any issues with their new login flow. For more information, please refer to our post here.
If you continue to experience access issues after taking these steps, please let us know.