Problem with Microsoft Surface and selection tool

[MartaG]

Hi! I’ve a Microsoft Surface (Intel Iris Plus Graphics 640) and I use Sketchup 2018.
I’ve a problem with selection tool.
When I use this tool, it takes a few seconds to react.
I think it’s because of the graphic card.
Is there any solution to this problem?
thanks.

[RLGL]

Links to two threads.

Selection Tool process is slow, unbearably slow

Up until yesterday SketchUp Pro 2017 was working wonderfully, now it still works great with the exception of one thing: It is impossible to triple-click or double-click select because it takes about 30 seconds for the selection tool to work and highlight the object. It freezes until then. Absolutely every other function works perfectly, it just takes half a minute to select/deselect anything. A group, a face, a line, anything. It is driving me crazy… It is not model specific either, it happens …

SELECT TOOL delay upon selection

Windows 10 updated automatically December and SELECT TOOL for SU v2017 and v2018 worked only with lengthy delays (5-9 seconds) before selected object became active. Per previous Users post, I rolled back my drivers one iteration and SU now works perfectly. YouTube very quick video shows how: [Rolling back a driver from Device Manager in Windows 10 | HP Computers | HP] Thanks to the typically great SU community!

Using the search tool will reveal this is an issue with Intel graphics, many threads to choose from.

[MartaG]

I have followed your steps but I can not reverse the driver.
Is there any other solution?

[DaveR]

@MartaG

I use Sketchup 2018.

Which version of SketchUp are you using? Your statement and your profile are confusing.

There’s SketchUp 2018 Pro or SketchUp Free (web) but there’s no “SketchUp 2018 free”.

SketchUp for Web uses different graphics pipeline than SketchUp 2018 Pro.

[MartaG]

Sorry, i try to use Sketchup 2018 trial version

[DanRathbun]

@MartaG

Sorry, i try to use Sketchup 2018 trial version

There is a fix for SketchUp Pro 2018 desktop edition. See this official post …

Select Tool lag issue on Windows 10

We’ve seen some issues on Windows 10 where recent updates are causing the Select tool to have some lag. We have a potential fix for SketchUp Pro 2018 (does not apply to 2017). Please download and run this script to apply the fix to SketchUp Pro 2018: WindowsSlowSelectionWorkaround.bat - Google Drive Please let us know in the form if you have any questions. If you do want to disable the fix, please download and run this script: Dropbox - File Deleted (Please make sure SketchUp is closed when you…

[pietro.paloschi]

hi i’m having quite the same problem as MartaG but i am on asus laptop with windows 10 and i’m using sketchup Make 2017. i tried installing it several times but it keeps having the same issues, that is freezes for some endless seconds when using the selec tool. how can i fix this?

[DanRathbun]

@pietro.paloschi

with windows 10 and i’m using sketchup Make 2017. … how can i fix this?

A fix for SU2017 has not been released. You can try a newer or older video driver. That is the only solution.
Read the older threads on this problem. (They are linked above.)

[MartaG]

Works! I’ve tried it and it works perfectly.
Thank you very much!
Now I can buy the license and leave the trial version.