Paid $349 for Pro License and was never provided a Key, Serial number or anything … Just a bill on email! Please send me the key, serial, or whatever needed to activate
You don’t get a key or serial number and you’re not supposed to. You sign in with the e-mail address and password you used when you purchased the subscription from Trimble.
thanks Dave, nope it does not show up ! it only shows a trial for normal Sketchup …No sketchup pro!
Did you download and install SketchUp?
Did you sign in with your email address and password?
@colin might have a moment to look up your subscription information.
yes, and yes, and no it will not recognize I have purchased a pro version
Click the person icon at the top right of that window and sign out. Then sign in again.
It basically ONLY has the trial basic Sketchup version …
Thank you! Any help would be awesome! i appreciate it
thanks, Dave … Just need Sketchup to email me the info
Serial key and authorization code are just for perpetual licenses which aren’t sold anymore, I don’t really know why they keep that on the welcome page, now you just have to sign in with the email you used to buy the license and your password, the you can make use of all the sketchup pro features, you won’t receive a serial key.
Well, time to dispute the charges on my credit card. Total scam.
No one answers phone, on hold earlier for 30min+, no one on this forum has a real solution. Grateful for all the help though. Not good
This is usually the result of ticking or unticking a box when buying the license, don’t remember what it is but it stops the license being automatically assigned to you.
There is somewhere in the Trimble account page the option to assign a user. I’ve never needed to do it, so I can’t tell you specifically where it is.