Here is the deal. I am trying to open Sketchup Pro 2019 for the first time on a work computer and I keep getting the message in the title. I have uninstalled the program, every previous version, deleted every single SKP related file (License, Roaming, Temp, Local, etc.) and even still when I try to reinstall and open the program, I get this message. I can’t get the program to open at all even to check what license it’s referencing.
I should add, this is a classic single-user license
Any suggestions? Am I somehow downloading the wrong version?
Let me know if I need to provide some specifics.
That is again after a clean reinstallation? For starting, SketchUp always needs a licence file, be it SketchUp Make (accepted non-commercial terms) or SketchUp Pro (license key). During a clean installation, the license files are put there.
Yes, clean installation of SketchUp Pro 2019 as administrator from this link. It’s bizarre because it won’t even initialize, I just get that message immediately. I tried opening Layout and Style Builder and got the same thing.
I did some digging and found the license manager page and can see a few of the licenses we own are on “HOLD.” Could that have anything to do with it even though there shouldn’t be one associated with his SKP2019 yet?
“on Hold” means that an old license was auto-upgraded to the latest version and will cease to work (single user license) or cease to work after 60 days (network license) as soon as the latest version gets activated.
besides the Trimble license server being down… an active internet connection w/o a password protected proxy and w/o a firewall blocking neither “sketchup.com” nor “google.com” (the latter for the being online check) is required.
Limited user rights blocking to write user data to the concerning Windows user directories? Try if launching SU itself by “right-click > Run as Admin” helps.
Being logged in to the appropriate Trimble ID is obvious.
Any luck on this, I am having the same problem. I have update half a dozen computers with the very same install file without any trouble, except for this one. The previous install of 2018 still works fine.
Thank you for the information you’ve provided so far. We are working to get to the bottom of this.
If you have run into the “SketchUp cannot start due to a license error.” Please let us know what sort of system you are running on.
This is a situation where our team needs to dig into this on an affected system. We cannot recreate the issue in house (we’ve tried). We have had some great participation from users allowing us to conduct remote sessions, but we are reaching a level where the troubleshooting can get a little destructive and we don’t want to break anyone’s system. I’m trying to see if there’s a way to capture a drive image from an affected system and try to reconstruct the issue on a system in-house.
half joking anyone with 2019 have the “Sketch up can not start due to a license error” issue and are willing to ship us their computer for a couple of weeks of diagnostics? ¯_(ツ)_/¯ It’s worth a shot.
Is there a fix for this yet, my old pc just broke and I’ve started using an Acer N15Q1 . I’m having the same problem as the others new installation, sketchup doesn’t even open to licensing page.
When you installed SketchUp on this new machine, diod you right click on the downloaded installer and select Run as administrator? If not, rerun the installer using Run as administrator and when prompted, select the Repair option.
