Hello, i’m here looking for a solution, or workaround for a problem i’ve noticed after the “major” update in the Warehouse.
Well, to start, the company i work sells products and the warehouse is an important piece of tech to help our customers to incorporate the products via sketchup, providing everyone with a good visualization.
Right now the page have 662 models of our products.
Problem is this new update.
I’ve noticed that the overall number of downloads on the company page have lowered a bit, and after some reading, i’ve realized that people are having a hard time finding stuff on the warehouse.
So after going to see what was up i found multiple models with a message
“Failed to Upload. It appears that your model upload has failed. Please try uploading the model again.”
And you can’t download a model with this message. the download button, when hovered says: “Download is unavailable due to an upload error”
Then i thought, “well, i can reupload them”
After reupload the sparkling magic shows up, and after the models are processed, the failed to upload message shows up again.
Is there a way to fix this on my side, or a attempt to fix this on the sketchup side of things?
Customers unable to download our items from the warehouse can show some very negative effects on our work here.
Any advice and suggestions are welcome, and thanks in advance!
Edit: For context of the quantity of models. I’ve opened the first 100 models, 33 of them showed the “Failed to upload” message, so it is a significantly portion of the products on there.