Installing Classic License on new computer

[colin]

The Trimble account page is only subscription products. If you go to this page and put in any of your serial numbers, and your email, you then will see all of the licenses listed. It only shows the latest version of the license, which would be the 2021 versions.

http://www.sketchup.com/license/renew

For the Windows specific issue, read the steps I gave here:

Snap Connector Tool

I don’t see any problems with your extension purchase. So long as you’re signing in with your plumber supply email address, that should work. There is a different issue that could affect both your SketchUp license and your extension licenses. I’ll give you all of the steps to fix that other issue, and it may fix the extension license one as well (you can skip step 4 if your SketchUp license is apparently working): We have seen a situation a few times, where for some reason Windows is not able …