Hello there, I purchased Sketchup Pro in 2018 (classic licence) and have since upgraded to 2019. I am trying to activate it on the new computer but it is saying my serial number is out of date. I can’t seem to get any help from customer support because that expired 3 days ago! (Murphy’s Law!!). It says I can have it installed on 2 computers but only use it on one at a time. I am concerned about deleting it from my old computer before it is properly installed on my new one, but wondering if that could be the problem?
If I had known I couldn’t use the licence the following year, I would have purchased an annual licence, but figured for the cost it should be good for a few years!
Any help would be greatly appreciated!