My PC died very suddenly before I could transfer my Classic licence to my new PC.
I have retrieved my Classic Licence serial number VA-*****- and authorization number from Licence Manager and confirmed with Sketchup support.
When I use the default method of adding my licence, the system response is ‘That doesn’t look like a correct Serial Number and unique Authorization Code for this version of SketchUp’
I have tried manually typing etc.
When I try using the advanced route I get the error message that ‘the licence I added is not a valid Sketchup licence’
Has anyone else had this problem and how did you solve it please?
With help from @Colin of Sketchup team (thank you so much), I managed to work out the issue which I am posting here for the newbies like me :):
Sketchup annual releases are tagged with recognizable letter suffix which changes each year.
For example, a serial number of V*-***-, V means it is a 2020 release, U means 2019, T is for 2018 etc.
If your classic licence is from 2020 (which I think is the last year that you could get a classic licence?), you need to download the 2020 Sketchup version.
Hi I have a similar issue with my Sketch up pro classic perpetual licence.
My old computer hard drive died and I purchsed a new computer.
I tried reinstalling the 2018 Classic version but said it has expired?? see image below
I added my licence number (starting with TA) but it would not accept it.
Can anyone please help as I was told when I purchased it that it would be a perpetual licence
Something was done in November to help get your license going again. It is possible the license details changed while that was being done. I will send you a message with the right details to try.
I’ve been using SketchUp since the @Last Software days. I have a Classic perpetual licence and just switched laptops from Win 10 to Win 11. I uninstalled SU from the old laptop.
I installed SU Pro 2021-1-332-116.exe and used my WA*** licence and authorisation code and the program wouldn’t recognise it. (Also tried SU Pro 2021-1-299-99- no go either)
I C&P these into Notepad and back again, no joy.
Also moved the SketchUp.lic to desktop and copied back in again as suggested elsewhere (couldn’t find the EW.lic file), still no joy.
Your license is activated on three machines. I will send you a message with the machine details, so you can hopefully find one of the three and remove the license.
I just got notified I’ve exceeded the numbers of machines.
“Note: You must actually remove your Pro license from your computer(s) to be able reduce the number of activations. Remember that you are allowed up to two activations. Your SketchUp activation is tied to a specific machine; uninstalling SketchUp without removing your license first, does not relinquish that activation”
