I have SketchUp Pro 2015 and it has just started crashing

crash
mac
quit

#1

every time i try and save and quit it crashes every time i try to save its doing my head in i have imac mid 2011 with a solid state hard drive


#2

Since there won’t have been any recent changes to the SketchUp 2015 program, you should look at what has changed. Are you trying to save files directly to a cloud-based location such as Drop Box? (generally not a good idea) or have you recently installed a new extension? Was there any recent updates to the OS?

When SketchUp crashes, do you get Bug Splats? If so, are you sending them in?

What graphics card is in your computer? Exactly which version of SketchUp 2015 are you using? Which OSX version? Did you recently update the OSX? Your profile is blank on those questions.


#3

@graham Which version of macOS are you using?


#4

Many thanks dave
Here is the info as requested I save to the hard disc and not to any cloud I can’t think of anything new that has happened, to cause this other than opening an earlier version of sep file

Warm regards

Graham


#5

the MAIN info required is which version of OSX/macOS are you running, it can make a huge difference as apple have changed quite a few things of late…

also a list of Extensions and input devices would be helpful…

your email and address are only useful to spammer’s [i.e. edit your post and delete them]

john


#6

Does it exhibit this behavior with every file, or even a blank new file?
I had a corrupted (and very large) model that would crash on save every time back in sketchup7, but by reverting to a previous version I was able to restore.


#7

It always opens with the last file edited, and when I click quit it asks if I want to save a file from an earlier version and when i click no it quits and bug splat pops up.
Warm regards

Graham


#8

And if you close the file window without saving, does it crash .skp? If not can you open a new and save it?

and srsly, you should take your personal data off your posts


#9

Sorry had a bummer of a day It has the devil right inside it I am a garden designer and there are so many different levels and angles even using shift to stay on the same plane doesn’t work only by connecting hundreds of lines does it eventually work and when you delete all the lines you still have a shaded plane it has cost me a whole day to do a five minute amendment. I may be paranoid but is this trembles way of trying to make me update… I am 66 and 2015 is fine for me. any way here is the info you asked for
Warm regards

Graham


#10

@graham

[details=Lesson in forum etiquette …](1) Read the forum guidelines. Notice that a signature attached to each post is not allowed. This kind of information belongs in your profile. (If you do not edit your previous posts and remove them, I and others will begin flagging them and these posts will be hidden.)


(2) Please as requested multiple times, answer the questions regarding your computer and Operating System. Then please enter the proper computer information into your forum profile.

To find your profile settings, click your avatar (at the top right), and on your avatar menu choose the little gear (:gear:) icon. Then click the Profile link in the left navigation column. You’ll find the 3 computer questions (Graphics, Operating System and SketchUp edition/version,) on this subpage.

See this help thread for how to find the information on your computer:


(3) Please answer the questions that the Sages have asked of you above. You have ignored a multitude of questions.[/details]


#11

Many thanks Dan for your response I have tried to edit and remove my address but am not sure how to do it, I have updated my profile with the details of my operating system macOS Sierra version 10.12.5,
processor 2.5 GHz intel core i5. Memory 16gb 1333MHz DDR3 Startup disc SSD Graphics AMD Radeon HD 6750M 512 MB
Sorry about adding my address, it is how I send emails to my clients, I was a bit stressed out yesterday with 5 minuets of normal work taking all day. The lines wern’t connecting even when using the shift key to stay on the axis, it was so frustrating as I have shed loads of work to do.:cry: I did copy the details onto my emails but I see they haven’t displayed.
Sorry Graham


#12

@graham SU 2015 isn’t supported on macOS Sierra.

SketchUp 2015
With the release of SketchUp 2015 we’ve removed support for Windows Vista, Windows XP and OS X 10.7 (Lion) and earlier. SketchUp 2015 and earlier isn’t supported on Mac OS X Sierra, but is supported on Mac OS X Mountain Lion, Mavericks, and Yosemite. Additionally you must have Microsoft Internet Explorer 9 or greater.

See: https://help.sketchup.com/en/article/36208


#13

What is compatible with macOS Sierra from what I can see it doesn’t, operate well on windows does 2017 operate om macOS Sierra


#14

The latest maintenance release on Sierra is said to work well by among others @slbaumgartner.

You say you have updated your profile, but it STILL isn’t showing any information about your system - what operating system, graphics card and driver version, and what year and type of SU (Pro or Make) you are using.

You have responded in the thread, but that’s not the same thing.

If you were to use the [Visit Message] link in the email notifications instead of replying to the email, your signature wouldn’t get added to the post every time you reply.

Return to your earlier post(s) in the forum in your browser (not in your email client). Click the little pencil icon (‘edit this post’) below your own post, then delete the address and email information.


#15

I would recommend that you give SU 2017 a try.

https://www.sketchup.com/download/all


#17

Many thanks John I see that my profile was empty even after having filled it out yesterday perhaps I didnt save it. So have now hopefuly rectified it, and thanks for the guide on how to edit posts all done :older_man:


#18

All there in profile now. Tx


#19

got there at last bit miffed about having to buy a new sketchup, 67 this year dont think i can warrent the expense:confused: thanks for your help


#20

Note that you can download SU 2017 Pro at no cost and try it for 30 days. Just make sure that you don’t delete your current (2015) version, though, as they can both reside on the same computer.


#21

I have downloaded it , but sam not going to be paying £588 for it, I used Punch before not quite as flexible but it does the job for £35 but Tx