Hi, I’m using the web version of Sketchup free. I can create models but when I go to save my model I can’t. I get the Trimble Connect screen but the thought weel just spins and never stops. I can’t save the file. How do I overcome this problem? Regards Greg

Solved (for my situation anyway). Summary: It’s browser related. Use Chrome instead of Safari. Details: I was using Safari and got exactly the same behaviour as described at the top of this thread by Greg Richards. Just tried using Chrome instead. Was able to save my model just fine. Switched back…

Looks like I spoke too soon. I am now encountering the same issue in Chrome. Cannot save a trivial model, nor can I load previously saved models (which I saved while using Chrome, since I was never able to do so with Safari). Curiouser and curiouser.

Hello all, There are still some unresolved issues here that we are looking at. In many cases, the issue resolves itself when you logout of SketchUp and log back in. Please let me know if that works or not. thanks for your patience! Bugra

Also for those of you with this problem: Are you running any security-related browser extension such as NoScript?

@bugra Logging out then back in seems to be a workaround in Chrome but not for Safari. I even tried clearing ALL history/cookies in Safari after logging out then quitting / relaunching Safari then logging in to SketchUp Free but still got the red “Sorry, we seem to be having problems looking up your…

@bugra Sorry, forgot to mention that I am not running any extensions in either Safari or Chrome. And for completeness, this is the version of Chrome that I am using: Version 67.0.3396.79 (Official Build) (64-bit)

@ktureski Thanks for the detailed report! Yes, you should not need to log out every time, only when you see the problem recur. Interesting that logging out doesn’t fix things on Safari. Thanks for bearing with us. This turned out to be a tricky bug that is very hard to reproduce for us.

its a month since the last post in this forum and having lost hours of work on SketchUp Free a few weeks ago when it would not save, any chance of an update on the issue being resolved? I’ve tried doing a test drawing and receive the same messages as per all the comments above. I have switched from …

[image] vnestor: I’ve tried doing a test drawing and receive the same messages as per all the comments above. We don’t have any more known issues which match your description, but it is always possible you’re seeing something new. Can you share any more information about your system/configura…

This still seems to be a problem. I’m unable to save using the free web-based version. When I go to TrimbleConnect, it says I have too many existing projects (I don’t have any). I have already cleared cache, etc in Chrome. “Please upgrade your account to create more projects. If you have been ass…

I can't save my Sketchup file

SketchUp for Web SketchUp Free

vnestor July 19, 2018, 2:40pm 48

Hi the message says ‘Sorry, we seem to be having problems looking up your models. Our team has been notified’. this happens when I try to save something.

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I can't save my Sketchup file

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