I’m using the web version of Sketchup free. I can create models but when I go to save my model I can’t. I get the Trimble Connect screen but the thought weel just spins and never stops. I can’t save the file.
Hey Greg! If you (or anyone reading this thread) sees this happen again, is there anyway you could screen grab it with a recording or screenshots? We just want to see what’s happening and try to help problem solve if possible. Thanks!
It looks like you need a folder to save the SKP file into. Try this: Go directly to Trimble Connect and sign in. Then create a new project there. In SketchUp Free use Save as…, select the project folder you create and then save the file.
I can sign in to Trimble Connect and create the project folder.
If I go to the Sketchup page and click on Account I get the following screen:
That doesn’t really seem to help me much.
I think I’m coming to the conclusion I may need Sketchup Pro – just a bit put off by the cost and also I prefer a cloud based app so I can work on projects from a number of different locations on a number of different computers.
I’m encountering the same problem. Been using sketchup free to try to model some possible variations on an addition to my brother’s house for my mom to live in. Wanted to have something specific to show the builder. Is this beyond what I can or should be doing with the free version? When I try to save, a message pops up, “Sorry, we seem to be having problems looking up your models. Our team has been notified.” and the wheel continues to spin. Also can’t download to the hard drive.
After getting this message for a long time each instance I tried to save, the mac beachball came up. At that point I reopened on the cloud through the trimble site and downloaded the last saved version with a date from weeks ago. I opened this download from the hard drive. As sketchup was opening, a popup informed me that a later version had been automatically saved and asked if I wanted that later version. On selecting, yes, a version that I’d just been working on came up with everything there- sigh of relief!