I can't save my Sketchup file


#41

This still seems to be a problem. I’m unable to save using the free web-based version. When I go to TrimbleConnect, it says I have too many existing projects (I don’t have any). I have already cleared cache, etc in Chrome.

“Please upgrade your account to create more projects. If you have been assigned a license logout and login to use your license.”


#42

Trimble Connect had an issue yesterday which caused this problem. It should be fixed now, are you still seeing it? Can you try logging out and back in?


#43

It’s still a problem:

“Please upgrade your account to create more projects. If you have been assigned a license logout and login to use your license.”

I’ve logged out, cleared the cache, restarted chrome, logged back into trimble connect. I get the error shown above.


#44

Can you go to connect.trimble.com login with the same credentials and manually create a project? Then come back to SketchUp and check if you can see that project?

Sorry, we’ve been having issues with automatically created projects and we are looking into it.


#45

I already tried that. I’m having trimble delete the account and I’ll re-create it.


#46

For what it’s worth, I suspect this kind of thing is a major reason why some SketchUp users are very reluctant to explore SketchUp for Web. If Trimble Connect cannot sustain, say, five-nines of availability, it’s not interesting.


#47

Hello,

I am have issues saving my project using Sketchup Free 2018.
This is also an issue creating. I have attached the error message if that helps.

Capture

Any suggestions would be welcomed.

Thanks


#48

Hi the message says ‘Sorry, we seem to be having problems looking up your models. Our team has been notified’. this happens when I try to save something.


#49

I have the same problem it’s so frustrating!


#50

I have a drawing that is 1081KB. If I do anything else to it, even just draw a line, it won’t save.
I get the message “This model could not be uploaded to your account.”

I’m using Firefox.

Edit: If I open the drawing in Google Chrome, I get the footprint, not the 3D model. It is apparently the same size.

Any suggestions gratefully received.