I am trying to open a new template to design a kitchen. Whenever I click on any of the templates (woodworking, millimetres) for example, there comes up with an error sign. ‘Auth token cannot be used, the user must sign in’. As far as I am aware, the only way of signing in is to go to **sketchup*8 in header and select ‘managing licensing’ from the dropdown. When I do that a window pops up with a sign in button, and when I click it, the page goes greyish and into a hold mode as if its waiting to load a window to enter username and password and nothing else happens.
I am logged into my account on-line.
Can anyone help as I’ unable to draw any new models or open any older ones.
I managed to sort it out by closing the program down and then opening it again and then signing in from the home screen. I don’t know what the problem was but if it arises again I’ll try signing out and in from the help menu. Thanks