Hello! Just started tonight (March 9) - I get an error message:
Auth token cannot be used. The user must sign in.
When starting up Sketchup it shows I’m signed in and that my subscription status is active. When the file is open, if I go to Sketchup → Manage Licenses it asks me to sign in to access my subscription. When I click Sign In the window goes a little lighter but nothing happens. I’ve gone into Trimble to check on my account, and deactivated all my computers, and tried again but no change.
I can sign into Sketchup.com and Trimble but otherwise having problems within the program. Any help is appreciated - this is a main tool for my work.
I can confirm there is some sort of issue with licensing in 2022. I can Manage my license from within 2021 but 2022 does as @charlesvarga describes. It just doesn’t let you do anything when you click on sign in.
I seem to be having the same problem.
I have been using Sketchup for about 10 years and recently updated to 22.0.353 and it was working fine until yesterday. Now I get this error message: “Auth token cannot be used.The user must sign in. You can continue to use Sketchup but you will not be allowed to start a new file or open an existing file.” I can still open and use Sketchup 21.1.331 but cannot open files I have saved in the newer version. What is going on here??
Wow, looks like everyone had the same problem at the same time. I have a Mac and was not able to find the login file but was able to sign out/in through the help menu. Thanks for the tip!
Thanks for the suggestion Mike! Can confirm for me this morning that signing out from the Help pull down menu (get a web page that tells me I’m signed out of all things Sketchup) and then signing in through the Help pull down menu (pops up a web page for me to sign in) worked for me this morning.
I was able to open several new Sketchup windows and saved projects without the error. If something changes I’ll update, but for now everything seems back to normal.