I cannot connect to 3D Warehouse - in New Zealand

Technical Problems Warehouses
1

Hi, I cannot seem to connect to the 3D Warehouse today (within Sketchup). I have tried signing out of Trimble and signing back in. I have also restarted my PC. Neither of these have fixed the issue. I didn’t have any issues with the 3D warehouse yesterday, so I’m not sure what has changed overnight? Any global outages?

I use Sketchup PRO 2025. PC is connected to the internet. I’m in New Zealand.

Any thoughts on how to fix this?

2

Ca you connect via web browser? Working fine where I’m at.

3

Having similar problems today - I can access the 3D Warehouse, but get errors when attempting to download.

Within Sketchup, it just returns Error. On Firefox, it returns the following error - “Looks like there’s a problem with this site

https://download-premium-warehouse.sketchup.com/warehouse/v1.0/content/restricted/7a375ab1-495b-463a-89fe-543c9de0ccb8 sent back an error.

Error code: 404 Not Found

Check to make sure you’ve typed the website address correctly.”

4

I am also having issues. Error report ‘Alert” when trying to download in SketchUp and when trying to download in browser - error can’t connect to site https://download-premium-warehouse.sketchup.com/warehouse/v1.0/content/restricted/5d5525e6-6255-4dd2-ba35-f5a9185f52e5

5

Hi! I’m experiencing the same problem. I can’t download anything from 3D Warehouse, either inside SketchUp or via the browser. I’ve tried multiple versions and networks, but no luck so far.

6

I am having the same issue “An error occured connecting to the 3D warehouse”

2025 SketchUp Pro. Macbook M1 Pro

7

I could only download the 3D Models on the first site “LATEST UPDATES IN SKETCHUP” but when I wanted something specific I couldn’t download it…

8

The status page does not indicate any problems.
I was just able to download a component from the 3DW without issue.

9

I’m guessing it is server related and therefore is regional, I get this if I try to download anything.

image
image992×502 14.3 KB

10

I just tried with SU 2026 and it works fine where I live.

11

I’m having the same issue - SU 2026

I get the connection error in SU app, and the Error code as what others are getting on Chrome

12

Same problem here and a message:
content restricted, site not secure!

13

Me also can’t download 3D model from 3D warehouse like error as below

image
image2031×1057 153 KB

14

Même problème ici aussi !
je peux ma connecter mais pas de téléchargement possible ! Sketchup 2026.0

15

same here :

image
image412×134 7 KB

works from a browser though.

16

2025 December— Same here, anybody able to fix this issue? Frustrating, all PC at work identical problems lol :rofl:

17

Same here! Sketchup Pro 2025.
If it’s regional, where is it working and not working? -I’m in Denmark..

18

same here, from the netherlands

19

Bonjour

même problème en France depuis le site 3D warehouse ou l’extension dans sketchup.

est-ce qu’il y a un forum quelque part svp où trimble communique sur la prise en charge du bug et le délai de réparation?

merci Emilie

20

Same in UK