In a couple of versions of SketchUp I had a case where SketchUp was convinced that it was signed in (it probably was, into the old system), and attempting to sign out would show different errors, including the one you showed. The solution was to use a feature that requires sign in, Extension Warehouse or Trimble Connect for example. That feature knows better, and makes you sign in. Then you are signed in with the new system, and SketchUp is back in sync. Signing out from SketchUp will work after that.
I no longer see the “Last Active” column in the Account Management portal. Was this removed? It is a very valuable tool which allows us to maintain how many seats our company really needs. This column informs us when a member last used the licenses and we can drop them off to maintain an appropriate license count vs purchasing more than we need.
Your right there Mike, that has been a nightmare for me for over two years now with Sketchup. I used two different emails! Google, FB (now Metaverse) etc, cry wolf all day long when logging into my accounts, Google Alert, constantly! It is time consuming and stupidity as far as I can tell. Reminds me of the fairy tale of the “Little Boy who Cried Wolf!” I think all of this stems for liability, there take is “Well we warned you not our fault were not secure!” It was YOU! You didn’t change your login credentials that take an hour and half!
Sorry I don’t have an update on the ‘last active’ capability. I don’t think it’s going to be resolved quickly. Things changed with the way our new sign in platform reports sign in events. That means the functionality need to be re-connected for the new system. At this point I’m not sure if that’s even possible without work on the platform to support it. I’d say it’ll be at minimum a month or two. Sorry I don’t have better news.
I have to point out that subscriptions are not supposed to be moved around unless your contract specifically allows it. Standard subscriptions are intended for a single user to use the license for the full length of the subscription period. Our standard terms allow for license reassignment in the following 3 situations:
1 A mistake was made on initial assignment.
2 The employee leaves your company and you need to give the seat to another employee
3 Upon renewal of the seat for another year, you can assign to different employee.