Heads up: We’re making your SketchUp account more secure

To better protect your account information, we will be upgrading Trimble’s sign-in platform on January 16th, 2022. After the change occurs, you will notice an updated appearance when signing in and will be prompted to re-enter your credentials to access all SketchUp applications.

New enhanced security features include:

  • Multi-factor authentication
  • Improved reliability

For any sign-in or security questions, please check out more details here.

Thanks, and happy modeling!

***EDIT Jan 16th: This upgrade has been pushed live. Let us know if you encounter any issues which cannot be solved by signing out, restarting your app and then signing back in. ***

***EDIT Jan 19th: There’s a known issue with Add Location. If you are seeing a message in Add Location which says “you need to be logged in” please sign out of sketchUp, restart the app and sign back in ***

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Is this the next step towards SSO? Right now, if one has to ‘manage their activations’, one winds up with multiple sign in and sign out tabs.

Any chance we will be able to change our Trimble ID someday? I am still keeping an ancient email address alive just for Trimble because I cannot find a way to change the sign in email.

This is definitely a big step. It should lay the ground work for updates to sign in UX, managing devices and other account-related goodness.

YES! This new platform has a new profile page which allows folks to change their email address.

You can do that now by going to myprofile.trimble.com. Sign in and then click the “change email address” link on the right under ‘account management’ section

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:hearts: :hearts: :hearts: :hearts: :hearts: Fantastic, Thank you!!

It’s annoying enough for programs that need security (financial/healthcare)
Why exactly is it needed for a design program?
Multi-factor authentication has been a royal pain and slows everything down, especially if it requires my phone as part of it.

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Multifactor is an option, so don’t turn it on.

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Please, not the endless security reminder pop-ups if we want to stick with pa$$w0rd. :wink:

This update’s been pushed live. Please let us know if you encounter any issues which cannot be fixed by signing out, restarting your app and then signing back in.

Thanks!

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Hi Bryce, I tried signing out of SketchUp via Help>Sign Out. the web page that opened shows the following instead of the usual message about being signed out.

{“error”: “invalid_request”, “error_description”: “Invalid token error.”}

When I opened SketchUp again, it didn’t require a sign in as I would have expected. Is this related to the update?

I saw that variation of error. For me, clearing the browser cache and reopening the browser seemed to fix it.

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New discovery…

In a couple of versions of SketchUp I had a case where SketchUp was convinced that it was signed in (it probably was, into the old system), and attempting to sign out would show different errors, including the one you showed. The solution was to use a feature that requires sign in, Extension Warehouse or Trimble Connect for example. That feature knows better, and makes you sign in. Then you are signed in with the new system, and SketchUp is back in sync. Signing out from SketchUp will work after that.

Interesting. After I cleared browser caches I was able to sign out properly and then sign in again.

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That’s the typical fix for anyone in an odd state. Worst case you have to delete the login_session.dat file from the desktop application. Anyone who needs instructions on doing that should check out - Frequently Asked Questions About Trimble Identity | SketchUp Help

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Thank you for that. I fixed the issues in other ways, and so can’t test that now!

One thing, could you get the path fixed in the article? It gives:

Library/Application Support/SketchUp 2018

for example, when it should be:

~/Library/Application Support/SketchUp 2018

@jody

1 Like

I had to help someone else with this problem, and took the time to figure out where the file is on Windows.

If other attempts to sign in are still failing, close SketchUp and delete login_session.dat for your SketchUp version. As an example, the login_session.dat file for 2021 on Mac is in this folder:

~/Library/Application Support/SketchUp 2021

You can get to that folder by using Go to Folder… on the Go menu in Finder, and paste in the text I gave.

For Windows it’s in:

%AppData%\SketchUp\SketchUp 2021\SketchUp

Again, you can get there by pasting the text I gave into the path field in File Explorer.

Reopen SketchUp and sign in should work.

Is there currently an issue with the subscription server?

I’m logged in, and have logged out/in multiple times already but continue to receive the error “The subscription server response is invalid”

I also notice that on sketchup.com I can log in to my account but trying to go to “manage my account” or “my apps” leads me to a Something went wrong error

There was an outage recently. It was unrelated to the recent sign in update and has been resolved.

~B )