To better protect your account information, we will be upgrading Trimble’s sign-in platform on January 16th, 2022. After the change occurs, you will notice an updated appearance when signing in and will be prompted to re-enter your credentials to access all SketchUp applications.
New enhanced security features include:
Multi-factor authentication
Improved reliability
For any sign-in or security questions, please check out more details here.
Thanks, and happy modeling!
***EDIT Jan 16th: This upgrade has been pushed live. Let us know if you encounter any issues which cannot be solved by signing out, restarting your app and then signing back in. ***
***EDIT Jan 19th: There’s a known issue with Add Location. If you are seeing a message in Add Location which says “you need to be logged in” please sign out of sketchUp, restart the app and sign back in ***
Any chance we will be able to change our Trimble ID someday? I am still keeping an ancient email address alive just for Trimble because I cannot find a way to change the sign in email.
YES! This new platform has a new profile page which allows folks to change their email address.
You can do that now by going to myprofile.trimble.com. Sign in and then click the “change email address” link on the right under ‘account management’ section
It’s annoying enough for programs that need security (financial/healthcare)
Why exactly is it needed for a design program?
Multi-factor authentication has been a royal pain and slows everything down, especially if it requires my phone as part of it.
This update’s been pushed live. Please let us know if you encounter any issues which cannot be fixed by signing out, restarting your app and then signing back in.
Hi Bryce, I tried signing out of SketchUp via Help>Sign Out. the web page that opened shows the following instead of the usual message about being signed out.
In a couple of versions of SketchUp I had a case where SketchUp was convinced that it was signed in (it probably was, into the old system), and attempting to sign out would show different errors, including the one you showed. The solution was to use a feature that requires sign in, Extension Warehouse or Trimble Connect for example. That feature knows better, and makes you sign in. Then you are signed in with the new system, and SketchUp is back in sync. Signing out from SketchUp will work after that.
I had to help someone else with this problem, and took the time to figure out where the file is on Windows.
If other attempts to sign in are still failing, close SketchUp and delete login_session.dat for your SketchUp version. As an example, the login_session.dat file for 2021 on Mac is in this folder:
~/Library/Application Support/SketchUp 2021
You can get to that folder by using Go to Folder… on the Go menu in Finder, and paste in the text I gave.
For Windows it’s in:
%AppData%\SketchUp\SketchUp 2021\SketchUp
Again, you can get there by pasting the text I gave into the path field in File Explorer.
Is there currently an issue with the subscription server?
I’m logged in, and have logged out/in multiple times already but continue to receive the error “The subscription server response is invalid”
I also notice that on sketchup.com I can log in to my account but trying to go to “manage my account” or “my apps” leads me to a Something went wrong error