We’ve had a number of reports, on Mac and Windows, where SketchUp 2020.2 shows a message saying that you don’t have hardware acceleration. It’s a difficult problem to work on, because most of the reports end up having an explanation, and it would be nice to find a case that can’t be fixed.
I’ll give some example cases, and if you match one of them, try the cure that has worked for others. Let me know which number it was, and whether it still shows the problem.
Mac user, on a machine that previously ran at least 2017 ok. So far I’ve seen a couple of these, and for one a reinstall of SketchUp fixed the problem. For the other, the macOS version had been updated beyond 10.12, and the Mac had an Nvidia GPU, which Apple don’t really support after 10.12. The update is likely to be what introduced the new issue.
New Mac that has never run SketchUp. We do have a bug report open about this, but please let me know if that’s your situation.
Windows computer that has only one GPU, and it’s what should be a capable Intel GPU. Try a test page like this one:
What score do you get? At the moment I have a lot of demanding applications open, and even so get around 800 on my MacBook Pro. One customer getting the hardware acceleration error scored 140. If you get a low score, something in your system needs fixing. Try SketchUp again when you get a better score on that page.
- You have two GPUs, an Intel one, and a second AMD or Nvidia one. If you are seeing the hardware acceleration error, does going into Windows hardware settings and disabling the Intel GPU fix the problem? Note that this test should be done running SketchUp locally. Running SketchUp on RDP can lead to the same symptom.
I will edit this later if I remember other variations!