Maybe something broke during a bicycle run…
I’m having the same issue too, where the locations that I’ve geolocated before are not working. I’m teaching a class on how to do this, and all my students are having the same issue. This is incredibly frustrating!
Having this exact issue as well after upgrading to 2020. Have tried reinstalling as administrator, clearing IE cache, many locations, and nothing has worked.
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Could it be that the school network is blocking the connection?
No, that is not it, as I’m not on the school network, and many of them are working from home.
Ok, so we ruled that out.
If you are seeing the missing satellite images, try using SketchUp Make 2017:
https://www.sketchup.com/sketchup/2017/en/sketchupmake-2017-2-2555-90782-en-x64-exe
I’m having the exact same issue. Just installed SU Pro 2021 as admin
Please try SketchUp Make 2017, and see if that works.
Yup same problem here. I do not want to have to download 2017 just to get geolocation to work. This is a bummer. Anyway to open a ticket or something so that SU is aware of this so that they can try and fix?? I figured it out. If you are trying to load in a geolocation. You can only bring in the peices where the imagery has been loaded? ANy way to get the map to load in so I can bring in a certain location?
From my experience the reason this is happening is because either DigitalGlobe or OpenStreetMap is having issues.
Certain parts of the map that you select will cause sketchup to hang, as the geolocate function is stuck trying to import location data from the server (while the server is unable to send the data)
If your map is half grey and half photo, selecting ANY of the grey will cause sketchup to crash.
You will need to select another location on the map which has similar geolocation properties to what you need.
Reinstalling sketchup as administrator made no difference for me.
SketchUp support have an answer they are giving to people with the problem. Most of the answer is questions or things to try, and then the end of the answer gives you a temporary SketchUp Pro 2017 license to use while we are finding a more permanent solution.
If you want to be able to try the ideas, and let them know what errors you see, use the contact page:
https://help.sketchup.com/en/contact-support/technical-question
I see that you have had a 2017 license before, if you have it still installed you could try and see if add location works correctly. As part of that you will need to sign in from inside SketchUp with a Trimble ID. It would be the same sign in you use on sketchup.com, if you don’t sign in with Apple or Google that is.
The issue appears to be one of the sources for the Digital Globe tiles, the query to them is failing in the embedded browser that is in recent versions of SketchUp. For whatever reason it fails, it seems not to fail most of the time when using the embedded browser that is in SketchUp 2017.
Importing Nearmap images works, even for areas that didn’t fill in correctly.