Geo-Location Sketchup Pro 2023 - Not working

SketchUp Pro
1

Hi there,

I am experiencing some issues with my Geo-location?

My Sketchup works perfectly when modelling etc. but as soon as I want to add a location my Sketchup completely freezes?

This happened when I was required to do an Update. It was working perfectly yesterday?

I have Uninstalled and re-installed Sketchup. I have Logged out and cleared my Browser data as well.

Does anyone have other solutions?

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2

@monique.labuschagne there is no reason we are aware of that this should be happening. Could you please submit a support ticket, maybe with a screen grab video of what’s going on, version, environment etc. Thank you.
https://help.sketchup.com/en/contact-support/technical-question/form

3

Have you disconnected an external monitor? One possibility is that the Add Location window is opening somewhere off-screen.

4

Hi,

I have disconnected my external monitor as well yes? I still have the same issue unfortunately.

5

Disconnecting a monitor would not help, but reconnecting a missing one might.
This is what you could try unless the SketchUp support has a better suggestion:

  • Start the geolocation
  • type Alt+Space
  • type m (or, if your Windows is not in English, the letter Windows uses as the shortcut for Move)
  • Type one of the Arrow keys
  • Move your mouse around. You should see the window appear. Place it where it is visible and click.
2 Likes
6

Good day Anssi

This seems to have worked, Thank you so much for your assistance. :blush:

It is highly appreciated!!!

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