Exceeding the amount of activations

I have a laptop and a desktop that I run Sketchup on. The laptop is running 2024 pro. Recently in our office we switched to a business account. I can no longer use Sketchup 2024 on my desktop it is saying I have exceeded the amount of activations for my license. I tried deactivating every device, but it didn’t help. I tried reinstalling sketchup 2024 still no luck. Getting very frustrated with sketchup.

well all the steps are in this lovely video.

I was missing the last step of logging out and logging back in!