Exceeded my allowed activations

SketchUp Pro
1

Hi all,

I read this sort of thing on here all the time so today its my turn :grinning:

I have a Desktop & a Laptop, both had Pro 2022 installed and running fine. Today I signed out of 2022 on my Laptop, uninstalled it then installed 2023 as administrator. Now I cannot sign in to 2023 as apparently I have exceeded my allowed activations.

Screen
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If I click on the manage activations link I initially get a blank screen. When I refresh the page I get to my Trimble Account but I don’t see anywhere to sign out of all versions as suggested.

Any help would be much appreciated :+1:

2

go to sketchup.com - log in there.
check your account, there, check “my products”

Capture d’écran 2023-09-27 à 21.58.46
Capture d’écran 2023-09-27 à 21.58.46927×668 57 KB

you should see this, more or less. click on manage devices, deauthorize all.

it should take care of it.

if not, check this solution, your PC is just not letting go of it :slight_smile: (change SU2022 to SU2023 to work)

3

Thanks very much for that.

I found the ‘Manage Devices’ link thanks to your description and clicked on ‘Deauthorise all Devices’ but my PC installation still works and my Laptop still says I’ve exceeded my activations?

I will have a look at your “if not, check this solution” suggestion in the morning when I am a bit fresher and report back.

Thanks for your help :+1:

4

Most important thing after deauthorizing is to log out in SketchUp itself, and then close the app.

5

Thanks Mike. I was really careful to sign out of 2022 on the Laptop before uninstalling it and then installing 2023.

6

I think you’ve only had a subscription since after 2021 was released, but any sign-ins on any machines, for 2019 or later, would all count against your total. In your case that means at least testing if 2021 is signed out.

If you no longer have 2021 and 2022 installed, deauthorizing all devices should be ok, you’re not likely to reopen 2021 or 2022 and sign back in again.

7

Thanks Colin.

Until earlier today I had 2022 installed and working on my desktop and on my laptop. For now I would like to keep 2022 on my desktop and just install 2023 on my laptop. I signed out of 2022 on my laptop, uninstalled 2022 from my laptop and installed 2023 on it. Thats when I got the “too many activations” message on my laptop. So far Ive tried deactivating everything from my Trimble account page but 2022 still works on my PC and I still get the “too many activations” message trying to start 2023 on my laptop.

Cheers

8

You may need to sign out and in again for the change to be seen.

9

Just in case anybody else experiences this problem, I was unable to resolve it by signing out and deactivating all of my installations using my Trimble account no matter how many times I tried.

The solution that worked for me was deleting the login_session.dat file as described in the link kindly provided by @ateliernab which included the following useful information:

  • For Mac users, locate the login_session.dat file in your Library folder. (The path for this file should be Library/ApplicationSupport/SketchUp[Version Year]/login_session.dat)

  • For Windows users the file is located in C:\Users*USERNAME*\AppData\Roaming\SketchUp\SketchUp VERSION\SketchUp

Thank you all :+1:

1 Like
10

I am currently having this exceeded activations problem for myself now and I have tried the first option multiple time, I am currently trying the second option but my windows computer does not have the files

I can not find the appdata folder in the user folder and my computer has hundreds of them in a random folder but they are all empty, I also can use the %appdata%/sketchup

11

Mine goes straight to it:

Does this help?

When you find it just delete login_session.dat

Screenshot 2023-11-09 174752
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Fingers crossed :crossed_fingers: