@CaseyG Please include the following two domains:
@CaseyG were you able to get these domains whitelisted?
Hi @rseagroves , thanks for the post and sorry for the delay in my reply. I was able to find everything I needed on your website and got both domains added to the database. You are all set to go. Just make sure that you deploy the app correctly as an improper deployment can cause issues later on. If you need help deploying the app I will refer you back to the post on March 4th for instructions for a Google environment.
If you are still getting an error please let me know what it says and provide some screenshots if possible. I am happy to help out.
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As a K-12 we had access to SketchUp for School until June 2025 with Microsoft Education, but thatâs no longer the case. Can you verify that our domain is still in the whitelist?
school domain : @cimf.ca
Thanks
Hi @chrcarre , thanks for reaching out and sorry to hear that you lost access to SketchUp for Schools. While I am happy to work with you to try and figure out what went wrong, Microsoft accounts should not be affected by our database system as they use a different system for verification. If you have a moment, can you grab a screenshot of any errors you are getting when you try and access the app? I may be able to figure out what is wrong based on that. Bonus points if you can get a screenshot of the developer mode console in the browser you are using to access SketchUp for Schools as that tells me even more.
Hi Casey,
Thank you for your response. Attached are the screenshots in the Chrome and Edge browsers.
Thanks.
Thanks for the screenshots @chrcarre! That is exactly what I need. I am fairly certain that I know what the issue is and have a meeting to confirm it in an hour. Once I have a potential fix I can share it with you right away.
We may need you to redeploy the app as part of the troubleshooting process so make sure you can do that when the time comes.
Edit: Go ahead and re-deploy the app now and let me know if that helps at all. If Tori and I are correct, it should be working after that.
Hi Casey,
Thank you for your response. Have you received any more information to resolve the situation?
Thanks.
Did you re-deploy the app? Based on your screenshot, the redeployment should fix it. If you need help redeploying the app please let me know.
Thanks for your answer. What do you mean by âre-deploy the appâ ? In Chrome, I uninstalled and reinstalled the application, but it didnât change anything and I still have the same message (see attached screenshots).
Thanks.
Did you follow all the steps outlined in this video? How to deploy SketchUp for Microsoft users
Hi Casey,
Thank you for your answer.
The administrator technician did it but it didnât change anything (see screen images). What else can we do ?
Thanks.
Hi @chrcarre, I just made a small update to our database. Can you see if you are getting any new error messages in the developer mode in Google Chrome? I may be able to narrow down some potential errors based on what it shows.
Hi Casey,
Thank you for your message and your changes. Sorry for the delay in my response.
It works with my account, I think it should work with the students' account too. Thank you very much for
your help.
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Great! I am glad to hear you are up and running with SketchUp for Schools. If you need additional help please feel free to reach out to me by sending me a direct message or starting a new thread. I hope your students enjoy using SketchUp as much as I do!
Can you please add our school? @mcs.edu.mt
Thanks
Hi @dmercieca, thanks for reaching out. Before I can add you to our system, I need to confirm two things. First I need to confirm you are a k-12 school and not higher education. Second, are you using Microsoft or Google to deploy the app?
Once I know that I can get started.
Hi Casey,
MCS we are a primary and secondary school. This can be confirmed from our website - mcs.edu.mt
We are using Microsoft.
Thanks,
Daniel
Thanks @dmercieca, I appreciate the information. You should be all set to deploy the app now if you have not already done so. If you already deployed the app or are still getting an error please let me know what the error says so I can start troubleshooting with you right away. Sharing a screenshot of the developer console in Chrome while the error happens is also helpful if you are able to do that.
