Dead-end issue with an extension approval: who to contact?

I am trying to get the ViewSelect plugin published in the EW.
I was surprised how many times it was denied, generally for some minor issues (in the sense that they were fairly easy to fix), though I was always able to improve it a bit through the few notes/tips/advices along the reviews (thanks to the team for that).

But for the last issue, I am kind of stuck. Apparently the licence provided for the review doesn’t work: “The license supplied in the testing instructions appears to be invalid”. But it is a universal offline key, not bound to any machine and it always works when I try it, regardless of the setup (first install, unistall, setup alteration, etc.).

I can’t replicate the issue, so, I don’t know how to help the team fix it. How to do in such cases? The review decisions come from a no-reply, so can’t do much with that.

Possibly, Contact Developer Support

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Or maybe @CraigTrickett can help?

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The license key you gave in your last submission was missing a couple of characters. The earlier license works. I let the review team know the correct license key.

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Oh really? My bad then, I just reused the one from the last draft and it worked.
I will resubmit then (will include the UI improvement suggestion in follow up releases, as I am a bit tight in time currently).

Thanks!

It was a copy and paste problem. The code should have ended with 8918, but ended at 89.

Well, somehow I’m happy it’s just that.
Thank you, I re-submitted :+1:

Generally, first seek to contact developer support direct (at the link given by @3DxJFD.)

But if you do post in the forum …

The main Extension Warehouse is really for end-user issues, how to use, feature requests, etc.

So, you should really post such questions in the correct category:

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Hello everyone,
And thank you Colin for helping out on this one.
As @rwamoore suggested, please do feel free to reach out to me directly should you have difficulties getting an extension approved.

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