Crash when switching windows via shortcut

Since the last update (21.1.331) I am experiencing a weird bug on both of my Macs. I have more then one model open and I flip through these via a keyboard shortcut (CMD + ^ on my German keyboard.)

As soon as I do this Sketchup crashes. If I switch model windows by clicking on “Windows” and Picking the model I want it works.

So I can get around this but it’s really hard to unmuscle-memory this. I am usually quite quick with this keyboard-short cut, copying data from one model to another.

Anybody else experiencing this?

I read about this, and although command-^ would match the position of where the US keyboard command-’ would be, people seem to be saying that you still use command-‘. That is, command-shift-’, the key to the left of the backspace key.

What happens if you use that key instead?

So this persists, though I can describe it a bit better now. Sketchup crashes as soon as I press the ^ key on my German keyboard. It’s the key below the ESC key. Since I use the ESC key quite I keep accidentally hitting this key. I checked if I had some weird Shortcut on this key but I don’t. It’s pretty much the standard configuration…

Any idea what this might be? I keep sending these bugsplat thingies into the void - maybe somebody notices this… :slight_smile:

What country keyboard are you set to? If I use a German keyboard the top left looks like this:

image

I found the keyboard, it’s an International layout one, but unfortunately it isn’t in the list of keyboards I can try.

It’s a standard German (Mac)-keyboard.

I’ll made a video to show you what happens when I press the key. It’s pretty weird and I have the error on my iMac and on my MacBook.

Mid November the M1Max MacBook arrives and I will set it up as a completely new install - no transfering of data from the old Macbook - curious to see of the error pops up there as well.

Really hope this will be fixed. I am basically working the keyboard blind after all these years of sketchup and I have to be SO careful now not to hit that key by accident…

If you enable the keyboard icon in the Apple menu bar:


does it actually switch to the set one?(left of the battery)


If I have multiple windows open and change it to the ABC-Qwertz


and hit the key below the Escape key, I can reproduce this, too
Crash #325796
Crash #325790
Crash #325798
Crash #325801
Crash #325803
Crash #325799

That’s good - if one can reproduce it one can fix it… :slight_smile:

I have no options for setting the keyboard to Netherlands, or SketchUp to Dutch. Do you run SketchUp in English, and macOS is a special Dutch version?

When I try the same steps with languages I can test, I get no crash.

Perhaps @WebHorst could have a think about it, he does a lot of localization testing.


SketchUp doesn’t provide a native Dutch version (despite it has +30M native speaking, 3x as much as Czech) so it starts up in English.

We have a customer with a Belgian AZERTY keyboard able to repeat this: is there a resolution already? Thanks, Orlando

In Azerty :wink: : Ze hqve q custo,er zith q Belgiqn QWERTY qble to repeqt this: Is there q resolution qlreqdy+

How many people exist speaking that language is irrelevant… How many SketchUp Subscriptions we sell to people speaking this langue, now that is important!

There MUST be more SketchUp users in the Netherlands and Belgium than in Sweden. I think that there has sometimes been talk about a version in my native Finnish, with about 5 M speakers. I feel that localized application versions in small languages tend to isolate the users from useful information that is available internationally. The BIM package I use at work has been localized, and every time I encounter a problem I have to figure out what the function would be called in English to be able to search for a solution.

Agreed Anssi. Yet we could sell at least 3 licenses more when localized in Dutch…

Reminds me… that there has been a Dutch version of Google SketchUp 8 once, free version only (because it didn’t contain LayOut).

Cheers, Orlando