Access to Sketchup

Hello everyone. I’m trying to access Sketchup and Layout, but after proving the username and password I get “You have exceeded the number of activations allowed.” Please can someone guide me how to access it?

My computer is a PC

Thanks, I already did those steps. I hope you can answer me.

Did you sign out and close SketchUp and Layout?
If you have SketchUp open on several machines, this will not log you out and close those SketchUp instances.

If you still have issues, submit a support ticket through the link I shared.