2024 uses a later version of Ruby. Copying the 2023 extension across won’t work. The steps in their forum post did work for me and Aaron.
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Have followed the list, but the warning message still appears and 3dconnexion in sketchup 24 is not working on my Mac, now back to 3dconnexion 10.7.0. And may have to wait to use Ambient Occlusion.
After the upgrade to 2024, my 3D mouse did not work until I did a driver update/install from 3dConnexion’s site. ( not the link in settings, if that makes a difference )
Of course, none of my custom setup followed…
Though… I have this vague memory that I had to run their app in Rosetta mode due to last years update. Or some OSX update.
Mac Studio M1Max 32g Sonoma 14.4.1
This is what I eneded up having to do, as well… I beileve it all came down to the new installer not being able to install over the old software… once the old stuff was pulled out, the new driver installed and works just fine!
Hello.
I am having problems with the SU2024 installation of 3DCONNEXTION,
I came across this topic… (I use mac sonoma)
I have also stopped installing 10.8.4 and have been forced to quit.
I’ve tried the terminal, but it doesn’t work at all…
I don’t normally use the terminal, so am I doing something wrong?
— com.apple.system_extension.driver_extension
enabled active teamID bundleID (version) name [state].
~ com.3dconnexion.dext (1.3.371/1.3.371) com.3dconnexion.dext [activated enabled].
I am currently using SU2023, but I am hoping to move to 2024 (sometimes I use 2024 for layout) and maybe twinmotion is also available for spacemouse!
If you could give me some advice, I would be very grateful.
Hi everyone
I hope I Will help Whoever who’s frustrated like me Trying to install 3-D connexion for SketchUp 2024 in Mac (Space pilot enterprise)
After massive research I almost gave up
My sonoma 14 was Stuck halfway through the installation of the latest Driver over and over again
So what I did is this:
First installed SketchUp 2024 again.
After installing I restarted the computer
Then installed the latest driver from 3-D connexion downloads- but!!!
Before the download, I changed the place download Of the drver to a new folder
in the SketchUp folder and named it ‘new Mouse’
The Trick is that before you download
When you get the window that asks you where you want to load the driver, you change the place.
Finder/Applications/SketchUp 2024-new folder-
And just then download.
You will be asked to allow making changes in Privacy security
After confirming it will Install the driver
Will ask you to restart the computer
And it works!
(The Best way find out if it’s okay is that after the installation you open the SketchUp 2024 go to extensions and see if the 3-D is in the manager)
If this will help even only one of you
I’ll be glad 
Have to say I have no background on computers or anything like that I just read a lot in in the last few days, trying to solve this out
I am not sure even if it’s the right way to do it or that it won’t make any other problems somewhere else…
But for me, it works
And happy to give something back to this wonderful community
That’s so weird!
Indeed…
Do you need to uninstall the 3D Connexion driver to install an updated one, or can you trust it to overwrite the old one without negative consequences?
@colin @TheOnlyAaron A less extreme option for 3DxWare driver install hang solution for you to advise other users — especially those uncomfortable with using Terminal:
I have recently upgraded to an M3 MacBook Air running Sonoma 14.5.
I ran Migration Assistant and made the mistake of transferring my Applications and System Settings (~Library / User Library, including Application Support and Preference Pane folders).
This copied an older version (10.7) of the 3DxWare drivers to my new Mac, which — in spite of my subsequently removing them before installing the new version — resulted the same Installer hang that others have described.
I was loathe to mess with Terminal to turn off System Integrity Protection (!!) — as instructed in the 3DConnexion support forum fix — simply to install a device driver. Especially one from a company that has such a dismal record writing drivers for the Mac!
So, for others having the same problem here was my fix —without risking corruption of critical System files:
- Dowloaded the older version 10.7 driver and re-installed it fresh.
- Used the included Uninstaller app to remove it.
- Trashed the .dmg of both versions
- Went to ~Library/Application Support and deleted all the SketchUp folders that the installer added (SU 2015-2024)
- Emptied the trash
- Rebooted the computer
- Re-downloaded the newest driver
- Ran the installer without incident
- Rebooted the computer
- Installed the SU plugin from the 3DConnexion preference pane in System Settings
- Opened SU…
and voila, it worked!
Clearly if old files/installer logs are preventing proper installation then the 3Dx installer package should check for such detritus and run the deinstall and folder deletion actions before running the Installer.
This should be invisible to the end user, other than possibly needing to reboot an extra time.
Just run into the same problem myself. Installer hangs saying “Install remaining time about a minute” and stays there indefinitely.
Haven’t time or energy to go through all these suggested steps tonight. Just wanted to note that the hang is a VERY HARD hang.
Even after force quitting the installer, every time I tried either restart or shutdown, the Installer app popped up again, saying the Installer is busy and you can’t close its window.
Repeated force quits didn’t work.
I could only shutdown the computer by pulling out the power plug. Even pressing the power switch on the Studio computer just popped up the same installer window, and wouldn’t force a shutdown.
Why are 3DConexion so bad at writing Mac drivers and installers for what are otherwise high class and expensive products?