I don’t know your age, but this is life on the internet: your IT staff does something that very few others seem to do, I wouldn’t blame SketchUp or the internet.
If it were me, I’d ask my IT person to write down exactly what they think is going on, then feed it into chatGPT or StackOverflow and see if the rest of the world agrees. We’re lucky: we have a great IT person who’s always curious and helpful, and we try to help him when we stumble upon answers. Like this one: