3D Warehouse just keeps loading

Hey everyone. So, my 3D Warehouse just keeps loading and does not go to the main page, I really dont know what is wrong. I have tried to clean my internet cache, restarted everything, but nothing seems to work and I really dont want to reinstall. Does someone know what is causing this?

it’s just stuck like this on every model that I tried to open.

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What browser are you using?

Opera GX, but I think Sketchup uses Edge, is there a way to check?

Your profile says you are using the SketchUp “Free Plan” which would be the web browser version. Is that the version you are using or are you using something else?

I see you updated your profile while I was replying.

Try signing out of SketchUp and signing back in.

yeah I actually messed up, I use Sketchup Pro 2021

I tried, but it did not work, I have updated Trimble connect as well, but it also did not solve it

There was a change made to the 3D Warehouse today. I acessed it from SU2023 with no trouble. Maybe @colin will have a suggestion.

You can try clearing webcache for 2021: delete

C:\Users\HOME\AppData\Roaming\SketchUp\SketchUp 2021\WebCache*

and restart SketchUp. It works on my 2021, but maybe you’re in a funky state, like Kansas.


Oh, Opera on Windows or SketchUp on Windows?

Doesn’t matter: both worked for me on Windows, logged in or not.

I use SU on Windows, I misunderstood the question Dave made. 3D Warehouse works fine on my browser, it just does not open in my SU PRO 2021 for some reason

Did you deleted the webcache in the folder?
(after quiting SketchUp)

I asked about which browser you were using because when you filled out your profile you indicated you are using the free web version. You since updated your profile so my question was moot.

I did, it didnt work :frowning:
The problem seems to have started when I logged on the Warehouse in my browser, then it started acting up, but I have no clue if it’s related or not.

Try logging out in SketchUp, quit SketchUp and then restart.
Is that browser set as the standard browser?

Yes, I use Opera GX as default. I tried logging out and restarting but it also did not work, just keeps on loading, I’m starting to think this is a lost cause, should I just try to reinstall SU?

One could try hitting CTRL + F5 a few times when there is focus in the 3D Warehouse panel.
If you rightclick and choose ‘’Show dev tools” , what do you see?

SketchUp and Opera are unrelated. SketchUp uses CEF (Chrome). Now if something differs in Opera, what I downloaded, and Opera GX, that might help you figure it out. But we don’t support it:

It seems to be an error(?)

Try to clear the cookies in your standard browser, hit the padlock in the adressbar, choose cookies and remove them.
Then do a hard refresh (CTRl+ F5)