30-Day Trial Ends After 1 Day?


#1

I downloaded SketchUp Make yesterday and understood that I would get a 30-day free trial of Pro yet today when I open SketchUp, I see that my trial has ended. What gives? I see that others have had this issue, as well. I’ve heard good things about this program but I’m already having issues. (And, no, I haven’t downloaded SketchUp before.) Also, I thought I could resolve this by emailing customer service but the support pages leave a lot to be desired in the ease-of-use category.

Any assistance would be appreciated.

Terese


#2

Had you used a previous trial? If so, then that would be the issue. Im not sure if a 2015 trial would also count as a 2016 trial. If no previous trial was used, then I am just as stumped as you. :smiley:


#3

Not sure if Trimble does it this way, but some companies time stamp their trials, meaning the trial period starts on the day of download and not installation.


#4

I started my 30 day trial on Feb. 24th. Been using it daily without any problems.


#5

Thank you for the responses.
Lopaka - Haven’t used a previous trial. I also downloaded and installed yesterday. So…stumped it is.

This all seems strange because I thought the trial period was to see if you wanted to buy the software. A bit pointless, really. I guess I won’t be buying.


#6

Well… Surely there is an answer to this. Dont give up just yet. :smiley: Perhaps one of the more experienced users have a solution. And yes, the program is very good, easy to use, and has a large community base.


#7

Have you by chance changed the date between yesterday and today ? The license manager that SketchUp uses is finicky about date changes, especially if the date was set backward. (It is usually an indication of attempt to circumvent date stamps.)

I know first-hand that manually setting the date backward while SketchUp is running invalidates the Pro license. (I was testing SketchUp’s shadow settings and didn’t even stop to think the license manager would not like it. Won’t do that again.)


#8

DanRathbun, that’s a good idea but, alas, I haven’t changed the date.

Thanks for the reply!


#9

I was actually looking for a way to end the free trial early, I hate getting used to all the extensive functionalities and then being left with a fraction of what I had before and having to get used to that. I am now going to try changing the date.


#10

It is possible to turn off the trial by finding the license file and editing to say no trial, there is a thread somewhere about this. But I’m curious, your profile says you are using 2015 , that should have run out long ago.


#11