I have recently installed Sketchup Pro 2020. Upon launching it, I get the [Welcome to Sketchup] window with the [Create New Model] tab. When trying to choose any, it crashes into a marvellous Bug Splat…
I have spent Around 8 hours trying to fix the issue. I upgraded .NET to the latest version available on the Microsoft website. I upgraded my Video Card Driver to the latest available on the NVIDIA website. In the NVIDIA control panel, I did change the settings to “High performances” and set the OpenGL thingy to “GeForce MX250”. None of this made a difference.
When I try to use the “repair” tool from the installer, it starts loading stuff, and after a bit, it prompts me with a “missing msi” dialog. When looking for answers on this issue, I ended up on a Sketchup Community thread where an employee provided a .msi file. I tried linking it in the dialog from the installer, but it brings even more errors, and there is no way I can finish the repair.
From the Bug Splat window, I have no way of clicking the “View Report Details” button. I’d like to see some logs telling me what’s wrong… Why does it have to be so complicated, for an issue apparently so frequent, according to Google search results ?
My laptop runs a 64-bits Windows 10. I have a GeForce MX250 graphics card. I have .NET v4.8. I’m runnning Sketchup Pro 2020.1.1. What else can I provide ?