I have recently installed Sketchup Pro 2020. Upon launching it, I get the [Welcome to Sketchup] window with the [Create New Model] tab. When trying to choose any, it crashes into a marvellous Bug Splat…
I have spent Around 8 hours trying to fix the issue. I upgraded .NET to the latest version available on the Microsoft website. I upgraded my Video Card Driver to the latest available on the NVIDIA website. In the NVIDIA control panel, I did change the settings to “High performances” and set the OpenGL thingy to “GeForce MX250”. None of this made a difference.
When I try to use the “repair” tool from the installer, it starts loading stuff, and after a bit, it prompts me with a “missing msi” dialog. When looking for answers on this issue, I ended up on a Sketchup Community thread where an employee provided a .msi file. I tried linking it in the dialog from the installer, but it brings even more errors, and there is no way I can finish the repair.
From the Bug Splat window, I have no way of clicking the “View Report Details” button. I’d like to see some logs telling me what’s wrong… Why does it have to be so complicated, for an issue apparently so frequent, according to Google search results ?
My laptop runs a 64-bits Windows 10. I have a GeForce MX250 graphics card. I have .NET v4.8. I’m runnning Sketchup Pro 2020.1.1. What else can I provide ?
It appears you have installed the latest 20.1.229 version. It has several issues, the repair issue is one of them, another is a Layout issue. You can find several reports about this here on the forum. I also had stability issues with the very latest Sketchup (crashing).
For myself (as others I have been in contact with) the solution so far has been to reinstall the slightly older 20.0.373 version. Then all problems went away.
You might therefore attempt to install the mentioned 20.0.373 version as this is more stable. However, I cannot - of course - be certain that this will fix your specific issue. It might be worth a try…
Hello,
I indeed had a newer version (20.1.235 in my case). Using an older version just did the trick ! I couldn’t find the version 20.0.373, but I managed to get my hands on the 20.0.363, which worked like a charm !
About sending the bug reports, I didn’t send any reports, but since it’s now solved, I guess it’s not a big deal anymore
Your bug splats could have been useful in tracking down the problem. Maybe for someone else since you decided to revert to an earlier version. Sending the bug splats gives the developers at least a chance to fix it if it’s something on their end. Typically Bug Splats on startup are actually related to graphics driver problems. Either way, it would have been helpful.
20.0.373 is also a Windows version.
I did send several bug splat reports before reverting to a previous version - just to get som work done.
As did several other Sketchup users I know of.
Yes, I see that 20.1.235 is now available.
However, as per your experiences, it appears that some errors (introduced in 20.1.229) are still present in the latest version.
So I think I will cling on to 20.0.373 for a bit longer…
I keep getting bug splats EVERY TIME I launch Sketchup pro 2024. I’ve tried everything just about!
I’m about to lose my cliient as I’m not able to meet the deadlines. I haven’t added any plugins or made any changes. Everything was working fine a couple days ago!
According to your forum profile you hava a Go Plan licence, whitch does not allows to run desktop version (unless trial).
Also your forum profile does not show which operating system you are using. But based on “Graphics Card: nvdia” I assume you are using Windows.
Please correct your forum profile!
Some advise:
Sometimes a Windows update ruining up the graphic driver. Go to Nvidia site and update the graphic driver to latest.
Download the latest installer of Sketchup 2024 file from Download All | SketchUp | SketchUp . Right click on a downloaded installer file and select Run as administrator. When prompted chose Repair.
You can use the earlier version(s) of Sketchup “parallel” in your computer if you did not uninstalled when you get SU204. Or you can download from above and install, use that insteed.
You’re right, i need to update my profile. With that said, I bought a subscription to Sketchup PRO 2024. Ive been using it without any major problems for a while now. Yes i have the Nvidia graphics card updated as well. Ive been working on this project all summer and all of a sudden non-stop bug splats. I repeat, this is Sketchup PRO 2024 version.
There hasn’t been a change to SketchUp recently. Since it worked with no problems before and suddenly doesn’t, look at what has changed on your computer. Graphics drivers are a common fault for crashes on startup. Could be something else, too.
No extra monitors. I haven’t changed anything in my laptop. HP Support says my drivers are the right ones. Even so, I went to Nvidia website and when I load Nvidia Pro Experience to automatically jupdate my drivers, it doesn’t seem to work.
I’ve sent numerous bug splat reports with my email
Some has changed. Programs don’t just work fine for a while and then suddenly start crashing unless something has changed on the computer. Since SketchUp hasn’t changed in the lastfew weeks, something else did.
Hi @masud1, DaveR is correct that something has changed to cause the instability and there has not been a SketchUp update recently so we can safely rule that out. If you are willing to share a bugspalt number with us I can ask @Barry to see if he can tell what might be causing it so we can find a solution for you.
Once you share that report number with me we can check the system. Additionally, you could share the model with us and I can check it on my Macbook to see if I get a bugspalt too in order to rule out a few potential issues although I totally understand if you prefer not to share the file.
