Windows Users - Seeking Video Card Data


#1

I’m currently trying to build a resource which identifies driver versions which pass or fail and with which video cards so we have it as a testing resource internally, so we have fuel to when we speak with the video card manufacturer and to hopefully be able to post a reliability article about in the Knowledge Center. If you could take the time to answer 5 questions below and just post them as a new post under this topic I would greatly appreciate it (be aware, this is not a troubleshooting thread and I will delete answers that aren’t answers to keep it from getting muddy in here.):

You can find all of this information in System Information by running “msinfo” or “msinfo32” from the Run line under the Start menu.

Which version of Windows are you using?
What is the make and model of your video card?
What is the current driver version installed on your system?
Does SketchUp crash or generate an error on launch?
What version of SketchUp are you attempting to launch?

eg.

Which version of Windows are you using?
Windows 8.1 Pro 6.3.9600 Build 9600 (Microsoft Surface Pro)

What is the make and model of your video card?
Intel HD Graphics 4000

What is the current driver version installed on your system?
10.18.10.3262

Does SketchUp crash or generate an error on launch?
Launches fine, without errors or crashes.

What version of SketchUp are you attempting to launch?
SketchUp Pro 2015 15.3.334 64-bit

Note: I will be prioritizing my investigation around SketchUp 2015 as it is the only version which we are actively maintaining with patches but feel free to note if you’re using an older version. If we’re seeing that SketchUp 2015 crashes with the same card/driver that worked fine in previous versions that will be good information as well.

Thanks!


GeForce or Quadro videocards
SketchUP Pro 2015 crashes when saving
#2

#3

Which version of Windows are you using?
Windows 8.1 Version 6.3.9600 Build 9600

What is the make and model of your video card?
NVIDIA Quadro FX 1800

What is the current driver version installed on your system?
9.18.13.3276

Does SketchUp crash or generate an error on launch?
Launches fine, without errors or crashes.

What version of SketchUp are you attempting to launch?
SU Pro 2015 15.3.330 32-bit


#4

Which version of Windows are you using?
Windows 7 Ultimate 6.1.7601 Service Pack 1 Build 7601

What is the make and model of your video card?
NVIDIA Quadro 3000M

What is the current driver version installed on your system?
9.18.13.3311

Does SketchUp crash or generate an error on launch?
Usually launches OK with no errors or crashes.

What version of SketchUp are you attempting to launch?
SU Pro 2015 15.3.331 64-bit


#5

Which version of Windows are you using?
Microsoft Windows 7 Professional Version 6.1.7601 Service Pack 1 Build 7601

What is the make and model of your video card?
NVIDIA Quadro FX 1800

What is the current driver version installed on your system?
9.18.13.3276

Does SketchUp crash or generate an error on launch?
No, no problems

What version of SketchUp are you attempting to launch?
15.3.331 64-bit

I’ll post a couple of other computers too.

Anssi


#6
  • MS Windows 7 Pro SP1 (Build 7601)
  • nVidia GeForce GTX 660
  • nVidia v9.18.13.5012 (WHQL)
  • nope
  • SUP 15.3.331 x64

#7

Here’s my ultrabook:

Which version of Windows are you using?
Microsoft Windows 8.1 Version 6.3.9600 Build 9600 (Home Premium 64-bit)

What is the make and model of your video card?
NVIDIA GeForce GT 620M

What is the current driver version installed on your system?
9.18.13.4411

Does SketchUp crash or generate an error on launch?
No problems noticed

What version of SketchUp are you attempting to launch?
15.3.331 64-bit

Anssi


#8

Which version of Windows are you using?
Windows 8.1 Pro 6.3.9600 Build 9600

What is the make and model of your video card?
NVIDIA GeForce GTX 860M

What is the current driver version installed on your system?
9.18.13.4448

Does SketchUp crash or generate an error on launch?
Launches fine, without errors or crashes.

What version of SketchUp are you attempting to launch?
SketchUp Pro 2015 15.3.331 64-bit


#9
  • Dell N5030 Notebook w/ 2.3 GHz 64bit CPU &3 GB RAM
  • MS Windows 7 Home Premium SP1 (Build 7601)
  • Intel (integrated) Mobile Series 4 chipset
  • Intel v 8.15.10.2869
  • no issues
  • SketchUp Pro v 15.3.331 x64


Does the Intel Graphics Card perform well with SketchUp 2015?
#10

How about setting up a spreadsheet, like this one http://spreadsheets.google.com/ccc?key=pdV8e-LldOEpQw6k3-ovifg&hl=en. A form can be set up, like this one for that old survey http://spreadsheets.google.com/viewform?key=pdV8e-LldOEpQw6k3-ovifg. Someone over at SU should have permission to edit and maintain that Google Doc spreadsheet


#11

Which version of Windows are you using?Windows 7 Home Premium Service Pack 1

What is the make and model of your video card?NVIDIA GeForce GTS 250M

What is the current driver version installed on your system?9.18.13.4052

Does SketchUp crash or generate an error on launch?Launches fine, without errors or crashes.

What version of SketchUp are you attempting to launch?SketchUp Pro 2015 15.3.331 64-bit


#12

HP Pavilion g7 Notebook PC x64

System: -Windows 7 Home Premium, 6.1.7601 Service Pack 1 Build 7601

Card: -AMD Radeon™ HD 6380G

Driver: -8.861.1.2000

SketchUp: -No issues. Works fine I find. (except for the occasional “Troyan Horse” * )

SUVersion: -SU 2015 15.2.685 (I know!)

BTW maybe a bit OT?:
I just thought I would try update driver. (via Control Panel). (looked old too)
Started OK - Windows crashed ! :hushed:
No casualties (it seems) but this:

Before update and crash:


After:

Made restore. Back to before.
But maybe it can do better?
(Or just eventually new card. -Or new PC.)

Edit: * No offence meant. Kind of a good old friend now :relaxed:


#13

Which version of Windows are you using?
Windows 7 Home Premium SP1

What is the make and model of your video card?
NVIDIA GeForce 7600 GS

What is the current driver version installed on your system?
NVIDIA 1/31/2013 Version 9.18.13.783

Does SketchUp crash or generate an error on launch?
No errors ever
What version of SketchUp are you attempting to launch?
SketchUp Make 15.2.687 32 bit (hope to soon be able to upgrade!)


#14
  • Which version of Windows are you using?
    Microsoft Windows 7 Home Premium
    Version 6.1.7601 Service Pack 1 Build 7601

  • What is the make and model of your video card?
    NVIDIA GeForce GT 530

  • What is the current driver version installed on your system?
    9.18.13.1422

  • Does SketchUp crash or generate an error on launch?
    No

  • What version of SketchUp are you attempting to launch?
    15.3.331 64-bit

-Gully


#15

Using a Dell 15" XPS laptop. Kinda old but still has a lot of punch. Running Windows 7 Professsional, 6.1.7601. The video card is an NVIDIA GeForce GT 525M w/ 1GB. I keep the drivers up to date. Seems to work well, there is little or no delay or stalling. I use either the laptop screen or an old 24" Dell monitor. I haven’t had any issues but I really haven’t pushed things either. I am using 2015 Pro.

Only problem I am having is getting the views in Layout to not be xray. They aren’t that way in Sketchup but in Layout they are. Anybody has some suggestions, I’m all ears.


#16

Which version of Windows are you using?
Microsoft Windows 8.1 Version 6.3.9600 Build 9600

•What is the make and model of your video card?
AMD Radeon R7 M265 Series

•What is the current driver version installed on your system?
14.501.1003.0

•Does SketchUp crash or generate an error on launch?
No. However it randomly crashes on a 2-10minute basis with no discernable pattern to the cause, it caneven crash whilst idle in the background (ie using email etc.) Driving me nuts and making my new laptop unusable for work, Btw tried all combinations of settings to no avail, even a clean instal.

•What version of SketchUp are you attempting to launch?
15.3.331 64-bit

James Pemberton Dell Inspiron 15 5548


#17

Which version of Windows are you using?
Windows 7 Professional, Version 6.1.7601 Service Pack 1 Build 7601
What is the make and model of your video card?
2 listed: Intel HD Graphics Family, Driver version 10.18.10.4061, and
AMD Radeon R7 M260 , Driver Version 13.351.1008.0
Does SketchUp crash or generate an error on launch?
Never on startup, but once in a while. Frequently the display goes wacky, requiring a Space-Click to clear.
What version of SketchUp are you attempting to launch?
15.3.331 64-bit


#18

Which version of Windows are you using?

  • Windows 7 Professional SP1
    What is the make and model of your video card?
  • ATI Firepro V4800 (FireGL V)
    What is the current driver version installed on your system?
  • 14.301.1019.0
    Does SketchUp crash or generate an error on launch?
  • No but it crashes when I go to save unless I have the hardware acceleration disabled, but then the program is unusable due to lagging
    What version of SketchUp are you attempting to launch?
  • Pro 2015

My Sketchup was installed a few months ago, and I didn’t have this problem saving when I started using it - I have tried to remedy the problem but have not been able to figure it out, any help would be appreciated


#19

Which version of Windows are you using?
-Windows 7 Home Premium SP1
What is the make and model of your video card?
-Intel HD Graphics Family
What is the current driver version installed on your system?
-8.15.10.2291
Does SketchUp crash or genereate an error on launch?
-No. Rare freeze up when using 3D warehouse.
What verison of SketchUp are you attempting to launch?
-Pro 2013 Pro 2014
-Hardware acceleration enabled - Use fast feedback disabled


#20

Has a spreadsheet showing the results of this survey ever been set up? If not, is one planned at all?

Having this data in an easily referenced file format would be helpful.