When Sketchup doesn't start because of a license issue

Technical Problems Known Issues
21

Hi Collin, I have sketchup2020 installed in my laptop but unable to open because it says unsupported graphic card. Kindly help me fix this because I am new to sketchup. Thanks.

22

Frequently I ran in this situation, one of my org member get the error “Device limit reached, please sign out from another device”, even fora brand new trimble account used in a unique device.

I have a Sketchup Pro subscription for 3 members, only one used to get the issue.

Thanks

23

You saw the steps I gave 9 days ago, about going to your account management page and deauthorizing all devices, if you as the admin did that, it would deauthorize all three users’ devices. If they go to their own account management page, they would only deauthorize their own devices.

I don’t know what your one user is doing different to the other two, but at least they can get back in action without disturbing the other two users.

24

Hi there,

I am unsure whether this is a related issue or not.

So after a long period of time of not using SketchUp Pro 2020, I had to update and login for licensing and etc. All is good. Open Sketchup, select any template or open any file, and sketchup is open but minimised. In the taskbar, it is one narrow rectangle labelled untitled and has crashed previously. I need to get this up and running. Please help ASAP!

25

Yes, Ive checked and tried, but I cant find any “Device Management” option in the admin account.

I just have the members management also the subscription.

Any tip on that?

26

The order to get right would be:

  1. Choose My Products when you’re on the account management page.
  2. If you have multiple products, which may include the Free version and expired Pro versions, make sure you have selected the currently active Pro subscription.
  3. Click on View Included Applications.

The Manage Devices option is in the SketchUp Pro panel, in the set of included applications.

27

what do I do as the app is not opening because of graphic card error?

28

What is the error?
What graphics card do you have? Your profile is incomplete, please update it.

29

Just got off a screen share, where there was a cannot start because of a license error for 2020.2, but no error for 2019. That is the first time when 2019 worked and 2020 didn’t, but more worrying, it was with the version of SketchUp that we have put in a work around for the error.

Turned out to be a new combination I hadn’t seen before. In this case it was a work machine that had a good amount of IT lock down in it. It was possible to go into this folder:

C:\ProgramData\SketchUp\SketchUp 2019

but not this folder:

C:\ProgramData\SketchUp\SketchUp 2020

Also wasn’t possible to rename or copy or move the folders.

With the user not being allowed in there, SketchUp seemed not to be able to either. I worked around the problem by renaming the C:\ProgramData\SketchUp folder, then SketchUp 2020 made its own new folders, that had correct user access.

Right-click run as admin on the installer had not been enough to fix the problem. I think this could come up for any version of SketchUp, so if you are reading this and you are using any version of SketchUp (but especially 2020.2 or later, or 2018 and earlier), check to see if you are able to go into those folders.