Do you have any estimated waiting time?
I need to continue to work on the project.
Can I use older version of Sketchup? Can old version open the file that was saved in pro 2019 ver.?
I really need to hear from customer support team what to do next as a backup plan.
You cannot just say to customers it will be recovered soon…How soon? When? What time?
Please provide users some secondary options to keep working on their projects.