Teacher has a CX5 on OS 112.0.5615.134 - he can no longer use Sketchup for Edu
Some things I have tried - Cleared cookies and extensions. Deleted his account and added back. Hard reset on device. Updated OS
When opening a file from his drive it gives the message “Sorry, We encountered a problem with your web browser’s WebGL support”.
When trying to open a file from within Sketchup he gets the error “Sorry, it looks like we’re having some internal issues. Our team has been notified”.
I lent him a different chromebook - HP X360 (which is on the same OS) and things work fine. He is able to open files from within Sketchup or from his drive.
I have had another teacher try it (using Asus CX5) as he uses the same site - he is getting the same messages.
Using a different CX5 to troubleshoot and it was on a lower OS (93.0.4577.85) and worked fine - updated to 105.0.5195.134 and it worked as well - updated to 111.05563.18 and it stopped working.
Checked in chrome://flags for WebGL settings - they are the same on both devices.
Tried with my account (admin account) with the same result - works on the X360 but not CX5
Students are using different devices and have not had a problem. Logged a student into a CX5 and same error messages and results.