I am using SketchUp Pro 2021 and my Warehouse is blank when I open it up. It has worked normally in the past. I have searched your forums for previous causes, and found instructions to empty cache which I have done and then restarted my computer. This did not resolve the problem. I can open the Warehouse from the web browser.
Need SketchUp to work properly today as I’m teaching a college class in Sketchup from my computer.
Sorry…not clear how to attach a screenshot here of the blank Warehouse…
So…the problem was solved and Warehouse was working normally. Walked away from my computer and in the next hour, I reopened Sketchup and the Warehouse was again blank. Restarted the computer but that didn’t resolve.
So, I am back. Turned on my computer and checked the 3D Warehouse first, and it worked! But then, tried it again several hours later, and it was blank again. Would send a screenshot, but looks just like before.
I was having a few issues with Chrome, so I switched all browsers to Firefox and restarted, but that didn’t effect the Warehouse…don’t know if that ever would have anything to do with it.
I’m a bit at a loss as I need the Warehouse! Any other ideas of trouble-shooting or can you give me any general information of how the Warehouse normally connects to share with my IT guy.
Here’s another interesting thing that happened…when I tried to geolocate a model just now, I got a message that said something like “couldn’t access the internet”. I definitely was connected to the internet at the time and had several browser windows open and active. I have good high-speed internet.
Sorry…I don’t understand your question. The location of what? If you meant, the location within geolocate, I couldn’t get to the part where you choose the physical location within the tool. When I went to “geolocate” I got the attached error message. Despite what this message says, my internet connection is fine.
And just to confirm, I also still get a blank image when I try to open the 3D Warehouse. I am attaching screenshot again to show.