Warehouse Window Blank

I am using SketchUp Pro 2021 and my Warehouse is blank when I open it up. It has worked normally in the past. I have searched your forums for previous causes, and found instructions to empty cache which I have done and then restarted my computer. This did not resolve the problem. I can open the Warehouse from the web browser.

Need SketchUp to work properly today as I’m teaching a college class in Sketchup from my computer.

Sorry…not clear how to attach a screenshot here of the blank Warehouse…

Diane Dieterich

There’s currently an outage with the 3D Warehouse.


Looks like it’s back up now.

Not for me… I did try clearing caches also.

This was also happening to me last evening as I was teaching. My students could access the Warehouse fine while I got this blank screen.



Dave, are you still monitoring? Still would love some help with this today.

Sorry Diane. I was out for awhile. Have you tried restarting SketchUp or a cold reboot of your computer?

If youve not closed SU since the 3DWH came back up, it wouldn’t have refreshed so as @DaveR said refresh SU



Try downloading a fresh copy of the installer. Then right click on it and choose Run as administrator and then choose Repair.

Thank you! That solved the problem…up and running again!


So…the problem was solved and Warehouse was working normally. Walked away from my computer and in the next hour, I reopened Sketchup and the Warehouse was again blank. Restarted the computer but that didn’t resolve.

Any idea what the heck is going on…

I’m sorry. I don’t know why that would happen. Maybe it’s a sign that you should have a vacation?

@colin any thoughts?

Well…I am leaving tomorrow for 5 days…I’ll see if that magically solves it! If not, I’ll reach out again to you.



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So, I am back. Turned on my computer and checked the 3D Warehouse first, and it worked! But then, tried it again several hours later, and it was blank again. Would send a screenshot, but looks just like before.

I was having a few issues with Chrome, so I switched all browsers to Firefox and restarted, but that didn’t effect the Warehouse…don’t know if that ever would have anything to do with it.

I’m a bit at a loss as I need the Warehouse! Any other ideas of trouble-shooting or can you give me any general information of how the Warehouse normally connects to share with my IT guy.

Please help me …

Hi Diane, sorry you’re having trouble. Can you reach 3D Warehouse using a browser instead of from inside of SketchUp? Chrome or Firefox would be best.

Yes…when I try to reach it from the browser, its totally fine. But, that doesn’t lead to a good workflow…

Thanks for the quick response!



Here’s another interesting thing that happened…when I tried to geolocate a model just now, I got a message that said something like “couldn’t access the internet”. I definitely was connected to the internet at the time and had several browser windows open and active. I have good high-speed internet.

Related? The mystery deepens…

What was the exact location?

Sorry…I don’t understand your question. The location of what? If you meant, the location within geolocate, I couldn’t get to the part where you choose the physical location within the tool. When I went to “geolocate” I got the attached error message. Despite what this message says, my internet connection is fine.

And just to confirm, I also still get a blank image when I try to open the 3D Warehouse. I am attaching screenshot again to show.

geolocate error message

I know what you mean now. I was thinking that the error came up after you had set a location.

Try closing SketchUp, then paste this path into File Explorer:

%AppData%\SketchUp\SketchUp 2021\

Delete the WebCache folder, and reopen SketchUp to see if things are improved.