Warehouse issue

I have a student who is downloading stuff from the warehouse but when it says she downloaded it, it is not there. I had her go to zoom extents and click that to see if her image was just to small or something like that but it still did not show

Is she downloading this into a model she’s already created? What is the stuff she’s downloading? Can you get and share her .skp file?

Things downloaded from the 3D Warehouse come in as components. Have her look at the Components window and set In Model by clicking on the house icon. Can she find the objects she’s gotten from the 3D Warehouse there?

Is it possible the objects are ending up inside some 3D object she’s modeled?