3D Warehouse items not showing

I have students using the education version of sketchup and when they go to download something from the warehouse it shows as downloaded but is not showing up in their model. Can anyone help with this.

Have the hit Zoom Extents. Some objects will come in placed far from the origin.

Also make sure their model is drawn with dimensions that are appropriate. It’s not uncommon to see new user modeling at very large dimensions (a door at 200 feet tall, for example) and when they insert furniture, it’s normal size is tiny relative to their model.

Thank you very much. I will try that today