Viewports stay, model disappears

Hi all,

I am on a new MSI laptop, and everything was going well until I tried to update the model reference in layout. The viewport goes blank, and I can’t even double click in to see if I can find the model to place it back where it belongs.

I have not modified the scenes in layout however the Camera panel would have you believe otherwise. This is just happened yesterday afternoon. It opens to what you see below, which looks fine, but when I update the model reference, everything disappears for all viewports. (There are only 2 so far in this file).

Can someone help figure out why this is happening and why the Camera panel says the viewports are modified when they are direct imports from the model?

I will post a WeTransfer link to the model and layout.

Unique Download Link | WeTransfer Here is a link to the zip file.

Ive had similar issues. I havent pinned down the exact circumstance. It requires shutting down Layout and restarting it. I cant say there is a difference with the new graphic engine on or off. I think its a memory thing. It isnt consistent has been my problem so I just save often and when Layout starts acting weird I restart.

The Viewports do appear to have been modified, perhaps they have been panned to center the model? Try using the reset all button at the top of the Sketchup Model window. The model will disappear, then in the same window choose a different scene for that viewport, then switch back to the scene you wanted. This seems to trigger a redraw, I’m not sure why. If you need to pan move the sides of the viewport rather than double clicking into the viewport to avoid the modified state.

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@ivanjones Luckily, I have my old laptop to do some testing and comparison with. thanks for letting me know.

Ok, I will try it. I definitely don’t want to modify the viewports. Thanks.

I don’t have the Reset All option.

What do you mean by that?

Nevermind, yes I do I was just looking at the Camera panel and not the model panel. That seems to have fixed it. Thank you!!!

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There is something very strange about your LayOut file. I think this one would be good for the developers like @adam to look at. I’ve seen similar in another LO file from a different user but I haven’t run into it with any of my old files.

BTW, you should fix the incorrect tag usage in your model.

Edit: I’m wondering if it’s actually an issue with the SketchUp file. I tried sending your model to a new LayOut file and I get a blank viewport, too.

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The layout file is very strange. It doesn’t behave like that on my old laptop. All settings seem to be the same except the Camera panel/tray.

Same version of SketchUp and LayOut on the laptop?

Oh wow. Thanks for letting me know that.

Same version on both machines, but the old one was a Dell with an Nvidia RTX 2070 Super gc and the new one is an MSI laptop with Nvidia RTX 4070 gc if that makes any difference.

Well, actually, I just tried again after switching to the Working scene, panning a little, and updating the scene. This time it worked for a little bit. I changed the scene to the next one and it updated. Then while I was typing this reply, both SketchUp and LO silently quit.

The developers do need to take a look. Or maybe it’s the phase of the moon.

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I did a bunch of cleanup of the SU file. In addition to fixing incorrect tag usage, I resized the large textures and I ran CleanUp3.


I’m about to get started with a student so I can’t test it but maybe thos file will behave better? I would suggest starting a new LO file with your template.

Was your template created in an older version of LayOut? Try opening a new file using the template in LO2025 and then use Save as Template to create a new template file. Then test with that template. Grasping at straws but it couldn’t hurt.

Thank you @DaveR. I did make a new 2025 template. I will take a look at what you did and check it out.

Best,
Velina

You’re welcone.

BTW, I notice a number of your scenes don’t save Camera and other properties. Is that intentional? It could create huge problems for you if you use those scenes in LayOut. I don’t think it has anything to do with the two viewports in the LO file you shared but …

I have all the properties checked all the time. I find that things are missed less often when updating scenes if you have to deliberately uncheck the items you don’t want to update.