User Error

SketchUp for Schools
1

We are a schools district. I know nothing about sketchup other then its added to our G Suite

sketerr
sketerr964Ă—735 49.8 KB
apps. FOr 1 user they cannot login Error attached. What can I do?

2

Your domain needs to be whitelisted, so you should post that here and ping @Steve_Ketchup

3

How would I do that? Also if that were the case why would it work for all other users?

4

By typing your@domain and pinging (@Steve_Ketchup )
In this thread…

@CRCSD

5

@crschools.us @Steve_Ketchup

6

“@Steve_Ketchup”
Hi, I’ve been fighting this student access issue for a few days - I’ve done a fresh domain install, done permissions, allowed popups, whitelisted in admin, etc. etc., but Admin and teachers are all that can get in - not students. Can we try a whitelist on your end please? …and do I need to accept permissions again after that’s done? We are K-8 parochial in MI. Thanks in advance for your help. I posted last week, but apparently didn’t reach the right person. domain is @countrysidechristian.net

7

Hi @Steve_Ketchup

Domain: @jhgs.bucks.sch.uk

Thanks

8

@Steve_Ketchup

Domain:
@sjredwings.org
@stu.sjredwings.org

Thank you!

9

please whitelist hufsd.edu
@Steve_Ketchup

10

@Steve_Ketchup I’m with Galveston Independent School District. We are a K-12 district. Can you whitelist our domain: @gisd.org

11

Hi @GISDTech. So sorry for the delay, I have added you to the database and you should be all set to go.

12

Hi @NoreenHeff, so sorry for the delay, I have just finished adding you to the database and you should be all set to go.

13

Hi @Steve_Ketchup @CaseyG , Please can our domain: pinkwellschool.org be whitelisted too,
We’re also having trouble with student access via their Google accounts.
Thanks!!

14

Hi,

I am also getting this message we have a Microsoft account. Can thekingsschool.co.uk be allowed access please? @Steve_Ketchup @CaseyG

Thanks
Paul

15

Hi @pbennett1984, I have added your domain to the access list and you should be all set to go.

@rm_vchandra_pinkwell I was not able to verify your domain based on the information you posted, is there a different web page you can link me so I can verify a few things so I can try again?

1 Like
16

Hi @CaseyG This is our website url: (Contact Details | Pinkwell Primary School)
And this is the domain connected to our Workspace tenancy: http://pinkwellschool.org/
Thanks!!

17

Thanks for the link @rm_vchandra_pinkwell. That worked perfectly and I was able to verify what I needed. I’ll get http://pinkwellschool.org/ added to the database and you should be all set to deploy the app.

1 Like
18

Hi @CaseyG,
Thanks for the help,

However, When we tested loading up the website, This error appeared first:

Then after signing in with Google, This error was shown:

Please could you have a look and advise on this.

Note: We have the app deployed, Turned ON and all the required access granted.

19

Hi,

We are a french school and we want to use Sketchup for education. We have Google Workspace. Can enc-blomet.com and etudiant.enc-blomet.com be allowed access please ? @Steve_Ketchup @CaseyG

Thanks,
Maxime

20

Thank you @CaseyG, we’re getting this prompt when trying to log in to the Sketchup for Schools app:
image

We’ve tried on Google Chrome, Edge, and Firefox. The system administrator has tried uninstalling and reinstalling the app from their end. We still get a prompt asking, “Are you in the right place?”.