One of our users’ no longer has access to their mobile device.
They will need to use Sketchup to log in since they enabled 2FA/MFA to this device.
This user is a subscriber on a team account – we have admin access to the license portal.
Is there a way for us to reset this users 2FA?
Otherwise what is the best way of doing this?
tia
Try this, first:
https://help.trimble.com/s/article/How-do-I-reset-my-password-if-I-can-t-log-in
The code is sent to the emailaddress.
Once logged in, try to reset MFA again.
Unless the user also setup a recovery email address, probably best to contact support.
Or, create a new Trimble ID and then assign that a seat.(depending how many stuff is related to the old email)
