We administer about 60 Sketchup users as an IT company for an office.
Recently many users enabled 2FA from the splash screen upon logon - they didn’t see the ‘skip’ option.
There are many instances where the user cannot log onto Sketchup anymore - either the code comes in late, the logon page does not accept it - we try again then "too many attempts’ error.
Another major issue: When a user loses their phone, there is no way to disable 2FA from the admin panel . User cannot work.
Trimble asks to send screenshots of the page, verification from the end-user, etc – it took about 5 days to disable a users’ MFA so they can work.
This WILL come up during the Sketchup license renewal meetings.