Trimble/Sketchup MFA/2FA nightmares

We administer about 60 Sketchup users as an IT company for an office.
Recently many users enabled 2FA from the splash screen upon logon - they didn’t see the ‘skip’ option.

There are many instances where the user cannot log onto Sketchup anymore - either the code comes in late, the logon page does not accept it - we try again then "too many attempts’ error.

Another major issue: When a user loses their phone, there is no way to disable 2FA from the admin panel . User cannot work.
Trimble asks to send screenshots of the page, verification from the end-user, etc – it took about 5 days to disable a users’ MFA so they can work.

not happy.
This WILL come up during the Sketchup license renewal meetings.

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Reading about problems with logging subscribers, about what you write, thank God for inspiring me that “at the 11th hour” I bought a classic license.

What is a 2FA… MFA?

two factor authentication / multi factor authentication. Unless disabled it requires you to receive a texted code to your phone and re-enter it to prove your identity.

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