Hi! I would need urgent support as my license seems to have a problem and i need continue working on a project for a client. Where am i able to call somebody of the support team?

The Problem is that, always i want to open a skp file, it says that i need to authorize sketchup as it seems that sketchup is used on too many computers but i´m using SU just on a single computer like always! Please help me out urgently.

Each version of SketchUp that you have signed in on will count as a new sign in. If you still have 2019 and 2020 on your computer, open them briefly and Sign Out. Then 2021 should sign in without having to deauthorize all devices.

I bought the pro license in 2020 and it was installed on my new notebook and I got a message saying "Oops… This SketchUp Pro license has been used on many computers" How is this possible???

The 2020 license that you are using is activated on three computers already. Can you message me (click my avatar and choose the Message option) with the email address that was used on the license? I want to make sure that I am looking at the right license.

Hi thanks Colin, how can I delete those Computers, I login in my accont I can’t see nothing, about computers o products. the email I ask to change long time a go, to email I use to login in here.

I can make that change as well. Please message me with the old email address. If I am looking at the right license, there is a solution I have in mind.

You should use the Message option in my avatar. I am going to be replying with license details that I don’t want to put into the forum. The email you gave isn’t the right one. Think of any that include ‘roto’ in the address, and send that in a message to me.

There is a chance you don’t see a Message option. I edited your forum status, and you should see it now. [image]

Urgent support needed! License Problem!

SketchUp Pro

paul.millet February 23, 2021, 3:02pm 3

hello,

Too many users - #2 by SketchUp3D_de

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Urgent support needed! License Problem!

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