I just renewed my license from Trimble to use SketchUp Pro ( subscription ) and as soon as my license was renewed, SketchUp started to give me an error telling me that I’m using my license on too many computers. I just paid for the second year and paid more again to add a license for my employee and now I can’t use the software AT ALL.
I lost money because of that, it has been around 2 weeks that I can’t manage to fix that issue and obviously it’s totally impossible from Canada to reach any Customer Support.
Could someone help me with that issue?
Thanks a lot.
EDIT: I’ve never been able to reach any Customer Support at all, I just posted this message but while I was writing this post, my IT guys ( that I paid…again ) finally found the solution.
He removed all the licenses that I had in the console and reassigned the license. The root cause might have been that I upgraded to 2021 version, and my license might have stucked with the 2020 version.
I just have 1 thing to said, I’ll never renew any license with Trimble SketchUP since the price I paid is far to justify the incredibly bad service I received