I received an email that the 2020 version is now out so I downloaded 2020 SketchUp Pro to my computer. I went into the Sketchup Wizard and requested my serial and auth code sent to me. I added those into the license portion of Sketchup 2020 and it says its not valid. It says Sketchup Pro 2020 serial numbers begin with letter “V”. In the past, I was able to upgrade as a new year had come out with signing into my account. Do we now have to purchase upgrades or something? Please advise.
Here is how I did it. I visited this link: https://www.sketchup.com/license/renew
I entered my serial number and email address from my 2019 pro version. There I was able to download the 2020 pro version and get the new serial number.
Hope this is helpful.
So that’s exactly what I did but it just resent me my old serial number and activation code which then the 2020 version is stating is invalid.
There is a yearly support/maintenance charge, have you paid that?
You don’t get a free upgrade every year.
Okay, so here is the page I get upon entering my information. Down toward the bottom, there is a box Single-User License. The license serial number is there on mine. See image. And yeah, you do have to pay every year to get the updated serial numbers.
Mine expired this past year. That would explain it. Ok thank you.
I get this problem and mine has not expired can someone from Trimble replay please
You may be using a gmail address now, but a bigpond one in the past. If you can check your bigpond email, take a look. I just had your 2020 license sent there.