I have been a SketchUp pro subscriber for more than ten years. Today the first time I have attempted to use SketchUp 2020 Pro and realized I do not have the new numbers.
My pro license is renewed automatically every year. On November 12, 2019 $127.50 was charged to my credit card, as set up in my profile. I checked my email history, and I never received an email confirming the payment and giving me my new serial number and authorization number. Trimble and Sketchup do not go to SPAM or blocked emails.
Can anyone please advise how to proceed? Trimble Sketchup’s telephone support line says they can only give callback service. Their automated message says to leave a message with serial number and they will not call back without that information. Or, they say, send a support ticket (what is a support ticket?) to “help.sketchup.com/en/contact !! There is no such email address! I listened to their message ten times to be sure what I was hearing. So, I have no idea if, or when I will get a call back with this information.
Their last suggestion was to check in with Forum users here. So here I am. Hi. Any suggestions?